Job Description

The University of Ottawa--A crossroads of cultures and ideas
The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada's top 10 research universities--our professors and researchers explore new approaches to today's challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!

Position purpose:
Reporting to the Director, Oprations - Office of the Registrar, works closely with clients and various levels of management to provide business expertise and support in the implementation of application solutions, including but not limited to the Student Information System (SIS).

In this role, your responsibilities will include:

• Work within a team to ensure the delivery of essential academic support services, and act as an expert to resolve complex support requests from clients across the university. Implement operational processes and prioritize services requests to provide quality client services according to established operational and customer services norms. Monitor quality and integrity of data, to ensure operational processes and services are functioning normally. Intervene quickly to correct data or system configurations issues.
• Provide expert-level support, consulting services and instruction to clients and stakeholders across the university. Act as a subject matter expert to provide advice on academic regulations, processes, and programs, as well as the functionality, configuration and operation of information systems and data management best practices. Advise clients on methods to make optimal use of available tools to meet their requirements.
• Proactively contribute to the evaluation of clients' business and operational requirements, both explicit and implicit. Investigate improvements to procedures and the development and implementation of new solutions as deemed necessary. Write business cases, communicate and validate with IT teams, managers and others stakeholders in order to maximize the fit and effectiveness of proposed solutions while minimizing the impact of obstacles.
• Lead process re-design initiatives to ensure optimization and standardization of configurations across information systems. Assess impact on current business structures, rules, academic regulations and policies, and evaluate business and operational requirements in order to recommend process enhancements and the optimal use of available tools to provide business value.

What you will bring:

• University Degree in Commerce, Administration, Computer Science, Information Technology, Management Information Systems (MIS), a related field, or/and an equivalent combination of education and experience.
• Minimum 3 years of experience supporting business units and their IT needs.
• Knowledge of University's business rules and processes.
• Knowledge of computing principles with understanding of business processes and cycles.
• Knowledge of project management methods and practices.
• Knowledge of University's established IT strategies, policies and procedures.
• Knowledge of various software and web applications, including external products and their interactions with University systems.
• Experience in the integration client objectives with systems.
• Analytical skills to convert business requirements into functional specifications, as well as the ability to conceptualize individual requirements and create links between different stakeholders' needs.
• Strong attention to detail for working closely within systems and across different environments.
• Ability to communicate business requirements into functional requirements
• Ability to adapt to changing requirements and processes, challenge ideas, and accept new methods and procedures.
• Ability to be proactive in keeping abreast of new/emerging business processes
• Ability to translate business requirements into functional specifications.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We are at our best when everyone has a seat at the table, and when we are made to feel like we belong. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.