Who You Are: At Ivey Publishing we collaborate with educators from around the world to develop, deliver and curate content for transformative learning experiences. As the Manager, Business Development of Ivey Publishing you possess strong analytical and problem-solving skills and have the ability to use data to drive business decisions. You are results-driven, with the ability to work in a fast-paced environment and deliver under pressure. Excellent time management and organizational skills and the ability prioritize effectively are some of your key strengths. You have excellent communication and interpersonal skills and the ability to build strong relationships with customers and internal stakeholders. As an experienced team manager, you excel at motivating and developing team members. You are results-driven, with the ability to work in a fast-paced environment and deliver under pressure. You have a strong background in sales development, partnership management and team management, as well as a passion for delivering exceptional customer experiences.
What You\xe2\x80\x99ll Do: Business Development/ Key Account Management

• Develop and execute sales strategies to achieve revenue targets and drive growth for Ivey Publishing. Identify and set sales goals for each region as required.
• Collaborate with the marketing team to develop and implement marketing initiatives that support sales goals.
• Analyze sales data and customer feedback to identify areas for improvement and implement changes to improve customer satisfaction and drive revenue growth.
• Build and maintain strong relationships with key accounts and develop new business opportunities within the higher education industry.
• Develop and maintain a deep understanding of Ivey Publishing\'s products and services to provide expert guidance to customers and sales team members
• Manage and develop the sales team, providing coaching and support to help team members achieve their individual and team goals.
• Develop and own the process for evaluating potential partners that incorporates cross-functional input from all teams (Product/ Systems/ Marketing/ Finance).
• Develop and negotiate premium services and pricing offers for select customers and lead overall product pricing strategy.
• Provide and interpret regular sales and usage reports, dashboards and presentations for Management team.
• Oversight of conference and event travel planning and exhibiting, including budget management, ROI analysis and coordination with marketing efforts.

Customer Service Management

• Lead the customer service team, ensuring that customer inquiries and issues are resolved in a timely and satisfactory manner.
• Develop and implement customer service policies and procedures to ensure consistent and efficient customer service delivery.
• Collaborate with other departments, including sales, marketing, and IT, to address customer issues and provide solutions to improve the customer experience.
• Develop and maintain a deep understanding of Ivey Publishing\'s products and services to provide expert guidance to customers and customer service team members.
• Ensure compliance with company policies and procedures, including refund and return policies, and work with the finance team to ensure accurate and timely billing and collections.
• Develop, execute and analyze customer satisfaction survey and provide regular updates to the Management and Executive leadership.

What You Have: Education and Experience:

• Bachelor\'s degree in business, marketing, or a related field
• Minimum of 5+ years of experience in product management, partnership management or business development.
• Minimum of 3 years budget management experience.
• Proficient in Microsoft Office, Power Point and CRM systems (Salesforce). Experience with Tableau preferred.
• Experience in team management, with the ability to motivate and develop team members.
• Experience in Higher Education or learning technology preferred.
• Experience within e-commerce sales preferred.

Skills and Abilities:

• Excellent interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to use data to drive business decisions
• Strong business planning and prospecting ability with a proven track record of achieving growth and hitting departmental objectives.
• Proven ability to make data-driven recommendations and decisions.
• Strong understanding of revenue and royalty models.
• Excellent oral and written communications skills; ability to make compelling presentations.
• Demonstrated ability to handle sensitive and confidential information in a professional manner with tact and discretion.
• Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
• Exhibits initiative and innovation in project management and plan tracking/reporting.
• Ability and willingness to travel internationally and work outside of regular business hours.
• Valid driver\xe2\x80\x99s license and passport required.

What We Offer:

• A bright, inclusive, and modern eco-friendly working environment
• Flexible or hybrid work plans for many roles
• A collaborative and engaging work culture
• Opportunity to join a community of people-focused professionals
• Market competitive compensation with annual increases available
• Generous benefits package with employer-paid premiums, including a comprehensive Health and Dental Plan, Health Care Spending Account, as well as short- and long-term disability programs
• Enhanced mental health benefits coverage and resources
• A generous group retirement savings plan with 7.5% employer contributions
• Life and AD&D insurance for you and your family
• Out-of-country travel insurance
• Vacation starting at 15 days per year plus 2 paid Ivey Personal Days
• Paid time off during the School\xe2\x80\x99s December holiday closure
• Numerous campus-wide arts, culture, and sport events
• Supports for professional development and career progression opportunities
• Employee Assistance Program with family coverage

Location: London, Ontario Position Type: Full-time (35/hours a week) 3-year renewable contract. Hiring Range Based on the salary band for this role, candidates can expect to be offered a starting salary in the range of $72,600-$90,800. When determining salary, Ivey Business School considers the external market, candidate qualifications, as well as internal equity. Once in the role, successful candidates will have the opportunity to progress through the range and beyond the hiring range of the band, through annual increases. Application If you are excited about the opportunity to work for Canada\xe2\x80\x99s most prestigious business school, working alongside the brightest staff, students, and globally recognized faculty, tell us why by submitting your resume and cover letter via the Ivey Careers page today. Application will close Wednesday, April 12th, 2023 at 11:59PM. Covid-19 For more information regarding Western\xe2\x80\x99s Covid-19 updates, please visit the following link: https://www.uwo.ca/coronavirus/updates/index.html Equity, Diversity, and Inclusion at Ivey Ivey Business School is committed to Equity, Diversity, and Inclusion. Please explore Ivey\xe2\x80\x99s EDI homepage for more information on Ivey\'s commitment to EDI, to read about Ivey\xe2\x80\x99s progress in the EDI Update, and to meet Ivey\xe2\x80\x99s EDI Advisory Council members. Ivey Business School invites applications from all qualified individuals. Ivey is committed to employment equity and diversity in the workplace, and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodation
Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Please contact us at hr@ivey.ca to notify us of any needs related to completing the job application, and/or throughout the recruitment process.