Job Description

The Business Analyst will be accountable for working with various stakeholder groups, developers and project managers to ensure quality products are delivered to our business. You must be a self-starter, with exceptional critical thinking skills and the desire to work in a rapidly evolving environment.
Accountabilities / Responsibilities:

• Building & Validating Requirements:

o Work with our business to elicit and capture business requirements
o Work with end-users to elicit and capture user requirements
o Collaborate with project teams to define and prepare captured requirements for development
o Facilitate & assist our business in prioritizing requirements
o Facilitate & assist the project team in estimating size of requirements

• Critical Thinking:

o Identify risks and recommends mitigation strategies
o Present compelling recommendations based on facts and confirmed requirements
o Evaluate information from multiple sources
o Disaggregate high level information into refined details
o Raise and pursue root problems; probing with clarifying questions
o Skillfully change direction when presented with new information
o Proactive in communicating critical or challenging recommendations
o Able to perform gap analysis between current and future state business process

• Team Player:

o Foster a spirit of creative collaboration by giving team members and business stakeholders a common focus
o Collaborate with project teams to ensure projects are delivered to meet business requirements
o Build and maintain relationships with the all project business stakeholders and partners
o Provide leadership in projects as necessary to ensure project success

• Leadership:

o Lead initiatives & act as a change agent (embraces change and helps others to embrace it)
o Ensure decisions take into account the needs of all stakeholders, and affected stakeholders are engaged throughout the process

• Various other duties as required

Required Skills, Experience, and Qualifications:

• Post secondary degree/diploma complemented by at least 2 years of call centre or field operations experience. Training will also be considered
• 4-7 years Business Analysis experience
• Experience in an Agile software development environment an asset
• Experience in Scrum delivery framework an asset
• Knowledge of the telecommunications (cable, internet, telephony, wireless) industry an asset
• Excellent communication and interpersonal skills
• Strong presentation and facilitation skills at various levels of the organization
• Understanding of business processes and rules that dictate the success of an organization
• Proven positive, \xe2\x80\x9ccan-do\xe2\x80\x9d attitude and customer-focused approach
• Innovative thinker who is positive, proactive and readily embraces change
• Hands-on experience with:

o Shaw business processes, organizational structure and strategic goals
o Strong knowledge of formal project delivery methodologies
o Understanding of standard business process mapping notation and tools

• Proven ability to:

o Understand both general and specific business needs
o Incorporate evolving industry best practices
o Quickly learn new business and technical concepts
o Handle multiple tasks and work well under pressure to meet specific deadlines
o Work in a fast-paced, rapidly-changing team environment
o Organize and facilitate requirements gathering
o Deal with challenging situations with integrity, empathy and sincerity

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