Crossfuze is looking for a talented and experienced ServiceNow Business Analyst with strong client stakeholder engagement, requirements gathering, quality assurance and training skills with the ServiceNow platform. The role will work closely with our clients and project teams to achieve this outcome within our standard project delivery methodologies. As the solution design facilitator, you are responsible for leading workshops with client and other related support teams to gather requirements, act as liaison between customer and technical teams during product development, develop and facilitate the testing plans and strategy. You will follow up with any production issues reported, troubleshoot if able, capture any future enhancements, and ensure products are delivered with quality. As the project approaches completion, you will develop job aides and related training materials that will be delivered in a train-the-trainer approach to help customers unlock user adoption from their successful implementation.
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