Job Description

Otter Farm & Home Co-operative (Otter Co-op) has over 50,000 members with services in Food, Feed, Petroleum, Pharmacy, Hardware and Liquor in various retail locations across the Lower Mainland, Fraser Valley and Interior, with sales in excess of $200 million annually.

We are a different kind of business: we are locally invested, are community-minded and offer lifetime membership benefits including patronage refunds, quality products, quality services and fair prices.

Otter Co-op invites applications for the position of Bulk Petroleum Division Manager as we grow our team and products/programs. This position will work out of Chilliwack Bulk Petroleum office but will be required to travel to head office in Aldergrove as well as other cardlock locations.

Reporting to the Senior Manager of Operations, the Bulk Petroleum Division Manager is responsible for the overall strategic direction and operations of our Bulk Petroleum department, both directly working with the Bulk Petroleum Manager and indirectly overseeing Bulk Petroleum team members. This position will be responsible for managing and growing current accounts/customer base and identify/pursue prospects and growth opportunities efficiently as well as professionally drive profitable sales and deliver on margin expectations for the retail territory.

RESPONSIBILITIES:
The specific responsibilities of the Bulk Petroleum Division Manager will include but are not limited to the following areas:

• Accountable for the overall management of Bulk Petroleum sales, expenses, profit objectives and safety initiatives.
• Plans, develops and oversees the implementation of programs and policies.
• Researches and provides recommendations to senior management on trends and required strategies.
• Directs areas such as the implementation and execution of merchandise buying and pricing plans.
• Ensures adherence to brand and merchandising standards, marketing efforts, brand standards, safety, and asset protection.
• Establishes short-term strategies, goals, and objectives in alignment with the strategic plan.
• Participates and leads the development of products and services to improve profit and increase customer satisfaction.
• Oversees and monitors client satisfaction levels and identifies areas for improvement to ensure a high standard of customer satisfaction across all areas of responsibility.
• Achieves established objectives in terms of brand, service levels, quality, and timeliness of delivery.
• Executes sales strategies that support the retail vision.
• Contributes to the development of the tactical and strategic plan.
• Achieves budgeted goals related to sales, margin, expenses, and inventory.
• Develops and obtains approval of a budget and ensures adherence to the budget for the assigned area(s) of accountability.
• Recruits, trains, develops, coaches, and motivates direct reports.
• Works closely with other departments (HR, Asset Protection and Safety, Marketing) to achieve results that meet the required expectations pertaining to the operations in these areas.
• Maintains confidentiality regarding pricing, financial and marketing strategies and Human Resources related information.
• Nurtures and maintains relationships across the CRS, with Region and FCL.
• Contributes to the Team in living the Corporate Values of Integrity, Community and Excellence.

SKILLS & QUALIFICATIONS:

• 8-12 years of experience in a retail environment is preferred.
• Minimum of 5 years of experience in a leadership role is required.
• Experience in overseeing and monitoring client satisfaction levels.
• Experience with coaching and providing feedback, including performance reviews, to other team members.
• Ability to control operational costs, maximize operational efficiency, and improve sales and growth margin.
• Proficiency in Microsoft Office and the ability to manage computer files efficiently is required.
• Effective interpersonal, leadership and communications skills.
• Effective planning, organization and time management skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to maintain relationships outside of the organization that support the organization.
• Hours of work will be dependent on the operational needs and at certain times throughout the year, work hours may include early mornings, late evenings, and occasional weekends.

The successful applicant will be subject to a background security clearance and criminal records check. Some out-of-province travel may be required to attend conferences.

COMPENSATION:
Otter Co-op offers a competitive compensation package depending on experience, personal and professional development, and the opportunity to work with one of Western Canada\'s most successful organizations.

Otter Co-op is pleased to offer our full time and salaried team members the following:

• Extended Health Care
• Dental
• Life Insurance
• Travel Insurance Coverage
• Long Term Disability Insurance
• Employer Matched Pension Program (6% matched)
• Annual Bonus Program
• Employee Family Assistance Program
• Excellent Opportunities for Advancement
• Competitive wages
• Team Member Discounts
• Learning and Development Opportunities.

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Otter Co-Op