Job Description

Billing Specialist - (221704285)
Description

Job Title: Billing Specialist, Operations Location: Toronto, Ontario (Canada) or Houston, Texas (USA) Reporting Manager: Team Leader Billing Operations
Who is Just Energy? Just Energy is a retail energy provider specializing in electricity and natural gas commodities and bringing energy efficient solutions and renewable energy options to customers. Currently, operating in the United States and Canada, Just Energy serves residential and commercial customers. Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, Tara Energy, and terrapass. Just Energy is proud to be named Best Electricity Company in Houston, Texas. The 2021 Best of the Best competition, presented by the Houston Chronicle, recognizes some of the city’s best businesses as determined by community choice. Visit our website to learn more: www.justenergy.com Is Just Energy Group the place for you? Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us. You have the Energy to commit to going ‘above and beyond’ on everything you do; it is not the exception. You create success and deliver exceptional results. You expect that hard work is required to do great things. You seek Opportunity. You focus on solutions, not problems. You are naturally inquisitive, and business focused. You thrive working with diverse teams, and you are deeply committed to our collective success. Your Growth is about what you and your team accomplish together and is limited only by your energy and opportunity you seek. You thrive on diversity in your work, on learning, and helping others learn as well. You effectively manage multiple tasks or projects on time, and you help your team to do the same.
Job Summary: The Billing Specialist is responsible for processing bills for all customer types, within our North America markets. The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task. This role is responsible for the complete, accurate and timely resolution of all day to day tasks and escalated issues. Responsibilities:

• Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products
• Provide billing support for gas and electric deregulated markets serving residential, small and large commercial customers in multiple states/provinces across US and Canada
• Review, investigate and follow-up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner
• Work independently to process tasks, investigate and resolve exceptions within target service level agreements (SLA’s) including:
  • Check, export/import, verify and reconcile the accuracy of the files/reports downloaded from and to the Local Distribution Company (LDCs). Depending on the LDCs, these files may include any or all of the following: daily consumption, invoices/bills, accepts, rejects, payments, adjustments and invoice settlements
  • Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window). Communicate with LDCs when necessary.
  • Reconcile usages/bills received from the LDC against known parameters and ensure their accuracy.
  • Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usages, rejected bills, bills missing responses, unbilled adjustment reports and reconciliation reports.
• Work closely with Supervisors and Managers to meet goals, review exceptions and take appropriate actions
• Reconciliation of correspondence in case of discrepancies and preparation of reports as needed
• Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned

Education: Post-secondary degree/diploma is preferred. Requirements:

• Minimum 2 years of problem solving, issue resolution or other relevant experience required
• Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
• Advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc., preferred.
• Knowledge of third-party billing system, specifically iSigma, Customer Care & Billing (CC&B), Thunderhead is preferred.
• SQL query language skills is a plus.
• Prior experience in deregulated gas and electric markets, is preferred.
• Prior experience in billing, operational exception handling and/or project management is a plus

What We Have to Offer:

• Work from home (WFH) Model or Hybrid
• Competitive compensation
• Deferred Profit-Sharing Plan (employer paid)
• Registered Retirement Savings Account
• Health & Dental benefits begin on hire date
• Paid personal time off days
• Business casual
• Free parking
• Company paid Short-term Disability and Life Insurance
• Employee discount opportunities
• Personal development resources
• Health and wellbeing tools and resources

Just Energy and its subsidiaries are an equal opportunity employer. We are committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply. #LI-FS

Primary Location: CA-ON-Mississauga
Work Locations: ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3
Job: Operations
Organization: Canada
Schedule: Regular
Shift: Standard
Employee Status: Entry Level
Job Type: Full-time
Job Level: Day Job
Travel: No
Job Posting: Aug 18, 2022, 4:03:14 PM