Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued \xe2\x80\x93 as we shape the future of Canadian retail, together. Our unique position as one of the country\'s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well\xc2\xae.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Responsibilities may include, but are not limited to:

• Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes
• Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve
• Support colleagues and Subject Matter Expert\xe2\x80\x99s inquiries in Service Now
• Manage multiple tasks while being responsible for your own workload in a team based environment
• Play a key role in assisting colleagues with Workday support
• Implementation of new processes
• Various other duties as required

The candidates must possess the following skills:

• Bilingual French/English
• Strong communication skills, written and verbal in both languages
• Must have strong customer service experience
• Ability to converse comfortably with business partners
• Strong organizational and time management skills with keen attention to detail and commitment to excellence
• Demonstrated ability to work independently or part of a team
• Strong analytical and problem solving skills
• Must have excellent organizational and time management skills with the ability to work in a fast-paced environment
• Ability to meet required deadlines/targets
• Be flexible and able to adapt to change in a positive manner
• Strong Microsoft O365 is an asset
• Previous experience with Service Now case management platform is an asset
• Contribute to a positive working environment
• Time of Operation: Monday to Friday 7AM \xe2\x80\x93 4 PM
• Shift may be rotated on occasion based on operational hours of 7 AM \xe2\x80\x93 5 PM

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars \xe2\x80\x93 Environment, Sourcing and Community \xe2\x80\x93 and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Loblaw