Job Description

WD30161226

This is a 24-hour call center. Hours vary from 8 am to 10 pm - must be flexible to hours. There are scheduled shifts.

How you will do it:

• Monthly/weekly Reporting of Service Tickets for local customers.
• Assist Service Manager and Service Team leaders in coordinating Service department tasks
• Create POs to vendors to purchase parts needed for service tickets, and for local stock.
• Work with the Installation Teams on handing over process for completed projects.
• Collect and Analysis data from Service tickets to measure the efficiency and improve the quality of our services.
• Follow up with the customers and collect their feedback.
• Gathering all necessary information for final close-out documents.
• Perform administrative functions including, but not limited to, answering phones, correspondence with customers, filing, and other duties.

• College Diploma preferred, high school diploma or equivalent required, plus one to two years of related work experience, preferably within a service/sales, or technical work environment.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Ability to prioritize work activities based upon financial impact to desired business goals.
• Experience and/or basic project accounting or costing principals is desired.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Availability to work any shift is required.

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