Job Description

Leica Biosystems\xe2\x80\x99 mission of \xe2\x80\x9cAdvancing Cancer Diagnostics, Improving Lives\xe2\x80\x9d is at the heart of our corporate culture. We\xe2\x80\x99re a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you\xe2\x80\x99re helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we\xe2\x80\x99re working at the pace of change to improve patient lives with diagnostic tools that address the world\xe2\x80\x99s biggest health challenges.

The Service Coordinator - Canada is responsible for effectively scheduling customer work order requests. This position provides outstanding customer communication and administrative support via phone and e-mail, including the coordination of new product installations in partnership with internal teams and external logistics partners, and via entering spare parts orders timely and accurately. Additionally, this role helps drive time and materials revenue through handling the flow of customer purchase orders, including Purchase Order processing and follow up.

This position is part of Customer Support \xe2\x80\x93 Multifunction and will be a fully remote position. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives.

You will be a part of the Non-Technical Customer Support team and report to the Manager, Service Coordination. If you thrive in a remarkable multifunctional, support role and want to work to build a world-class customer support organization\xe2\x80\x94read on.

In this role, you will have the opportunity to:

Coordinate complex scheduling using Salesforce.com for incoming repairs (emergency and non-emergency) and Preventative Maintenance with the Field Service team and customers by monitoring incoming phone and email traffic.

Bundle and dispatch incoming work orders to Field Service Engineers to maximize time and efficiencies as well as contacting customers for bundle opportunities of repair and preventative maintenance work orders.

Manage conference calls with internal and external stakeholders to align resources and logistics for instrument deliveries, removals, relocations, and/or demonstrations.

The essential requirements of the job include:

Previous experience working in a scheduling/dispatching role.

Associates Degree with a minimum 1 year of customer service experience OR equivalent work experience (minimum of 3 years customer service).

Proficient in computer skills (Excel, Word, Outlook, PowerPoint).

Demonstrated bilingual fluency (oral and written), in both English and French

It would be a plus if you also possess previous experience in:

Bachelor\xe2\x80\x99s Degree preferred.

When you join us, you\xe2\x80\x99ll also be joining Danaher\xe2\x80\x99s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you\xe2\x80\x99ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you\xe2\x80\x99ve ever wondered what\xe2\x80\x99s within you, there\xe2\x80\x99s no better time to find out.

Danaher