Job Description

Global Financial Firm has an immediate contract opportunity for an experienced Customer Service -Bilingual French/English.

"This role is Remote - but travel to the office may be required on occasion
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.

****Video/ f2f interviews are required prior to all offers.

Hours of Operations : Monday - Friday 8:00 am to 9:00 pm and Saturday/Sunday. 8:00am - 6:00pm. Specific shifts available will be discussed during the job offer - weekend work is required
Training is 6 weeks M-F, 9am-5pm
INDIVIDUAL SCHEDULES WILL BE RELEASED AT THE TIME OF OFFER

Customer Service -Bilingual French/English

The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge of specific groups of Client products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 1-3 years\' work experience in a related role
• Proficient in Microsoft Office and Windows Operating Systems
• Demonstrated experience solving customer service inquiries
• Effective verbal and written communication skills
• Ability to work in a fast pace environment
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently

• High School diploma or equivalent

Axelon Services