Job Description

We are hiring a full-time service coordinator clinic position Position Summary: Working from our Mississauga Service Delivery Center and this opportunity is a hybrid model. This position will be responsible for the efficient and effective coordination of client care. Responsibilities: \xc2\xb7 Provide schedule planning support to health care team.

• Appropriately schedule staff to ensure continuity of care in the provision of service delivery.
• Update and maintain an electronic client database.
• File and maintain client records.
• Perform data entry of all relevant client, employee and billing information.
• Respond to all caller inquiries with efficiency and appropriate urgency.
• Provide support to billing activities.
• Generate and distribute various scheduling and billing reports.
• Investigate and follow up in errors/discrepancies in services ordered or provided.
• Other office administrative duties as assigned.

• 1-3 years of recent high-volume call center experience is an asset.
• Intermediate data entry/keyboarding skills.
• Experience using a PC database.
• Intermediate reading comprehension and excellent verbal communication skills.
• Demonstrated customer service skills and problem solving.
• Adaptability and the ability to deal with tight deadlines.
• An ability to work independently.
• An ability to prioritize, multi-task, and deal with competing priorities.
• Good personal organizational skills.
• Courses in medical administration or health care training are preferred.
• Related work experience and a familiarity with community health care services is preferred.
• Basic computer skills in MS Word and MS Excel are preferred.