Job Description

Position: Bilingual Planning Session Agent/Customer Service
Location: Downtown Ottawa (on-site)
Salary: $22 per hour + 4% vacation pay
Hours of Work: Monday-Friday (monthly rotation of 8-hour shifts between 8 a.m. to 8 p.m.)
Job Type: 6-month contract (high chance at permanency or extension)

Quantum Management is seeking a Bilingual (French/English) Planning Session Agent for our Ottawa-based client. In this role, you will get to work virtually and over the phone, assisting customers in the planning of their relocation. If you have a passion for customer service and are looking to grow your professional career, this is a great place for you! In order to apply successfully, you must be eligible for an Enhanced Reliability Clearance through Government of Canada.

Responsibilities:

- Deliver daily scheduled planning sessions to clients/customers
- Review and reconcile relocation files, ensuring compliance with the Relocation Directive
- Review expense claims and resolve complex relocation problems
- Perform various administrative tasks including record keeping and data entry
- Assist other teams in customer queries over chats, emails, phone calls, voicemails

Requirements:

- Background in relocation services is an asset
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Previous experience in a customer support role through a contact center is an asset
- Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat
- Ability to plan and manage work under time constraints, without direct supervision
- Must have a valid Enhanced Reliability Security Clearance or be able to obtain one
- Bilingual in English and French (written and spoken)

Please forward your resume in Word format to Sifa Umutesi at ottawa.temp@quantum.ca.
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Services de Gestion Quantum Lt\xc3\xa9e

Depuis sa fondation \xc3\xa0 Montr\xc3\xa9al en 1968, Quantum a acquis une renomm\xc3\xa9e enviable et est devenue le partenaire de ressources humaines de choix des entreprises priv\xc3\xa9es ou du domaine public. Notre mission d\'excellence et notre engagement ind\xc3\xa9fectible...

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