Job Description

About the RoleTo be a point of contact offering case management support services to patients. Assist the patients, physicians and nurses with the completion of all program-specific paperwork if needed for the Patient Support Program. Act as a resource to physicians who are prescribing medications and patients who need on-going support. Support the team with administrative tasks. This position reports into the Associate Program Manager.This is a fully remote position that reports under Bayshore Specialty RX located at Mississauga, ON. As a Bilingual Non-Nurse Case Manager/Reimbursement Specialist, you will be able to work from anywhere in Canada, including the following provinces: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island.A Day in the Life

• Ensure patient has been enrolled through support program
• Keep detailed notes in the patient\xe2\x80\x99s electronic chart
• Work with the site representatives to support specific customer needs.
• Act as a central resource liaison for program stakeholders, which include physicians, nurses, patients and clinics.
• Provide updates to stakeholders as requested and required.
• Perform data-entry, answer inbound calls, make outbound calls, and manage e- mail and fax software, general administrative functions including faxing and filing.
• Must be able to identify and report AE\xe2\x80\x99s to Health Canada (if applicable) and enter into source system and third party systems.
• Report and document Adverse Events as per Pharmacovigilance requirements.
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures
• Participate in quality activities and continuous improvement initiatives in keeping with the company\'s Quality Management System as well as specific performance indicators for the project
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Complete other tasks as requested

• Post-secondary education or equivalent
• Excellent verbal and written skills on English and French
• Experience in Pharmaceutical Patient Support Program required
• Strong customer service, communication, problem solving skills required
• Proficient in Microsoft Office applications (Outlook, Word & Excel)
• Organized with a high attention to detail

Bayshore HealthCare