Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

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PRINCIPALES FONCTIONS ET RESPONSABILITES

+ Fournir un soutien medical aux patients et aux fournisseurs de soins de sante, y compris, mais sans s'y limiter, l'education sur des maladies et traitements specifiques et la gestion des maladies;
+ Fournir un soutien telephonique (incluant les appels de maintenance et d'appui a l'observance entrants et sortants) selon les besoins;
+ Gestion de la base de donnees et verification continue des dossiers et de l'information saisie;
+ Administrer et adherer a des protocoles de gestion des cas, incluant la surveillance clinique, la collecte de donnees, le suivi continu des patients, la conformite, le suivi de l'interruption ou l'abandon de traitement, les rapports sur les effets indesirables et la liaison avec les fournisseurs de soins de sante primaires;
+ Se preparer et assister a des seances de formation specialisee plus poussees sur des therapies specifiques, donnees par l'equipe pharmaceutique;
+ Travailler directement avec le specialiste du remboursement et le medecin pour obtenir des fonds pour les traitements de leurs patients; aider a trouver d'autres sources de financement au besoin;
+ Assister aux reunions de ventes pharmaceutiques au besoin;
+ Assister aux reunions de patients et aux conferences au besoin pour eduquer les patients et les prestataires concernant les informations sur les maladies/les produits et les services de gestion de cas;
+ Travailler avec les associations de patients et les groupes de defense;
+ Etablir et maintenir des partenariats avec l'equipe pharmaceutique;
+ Assurer la liaison avec les fournisseurs de soins de sante, les pharmacies et les cliniques de perfusion et d'autres organismes au besoin, afin de coordonner les perfusions, l'administration de medicaments et resoudre les problemes qui surviennent;
+ Entretenir des communications claires avec le gestionnaire, a l'equipe et le client concernant la gestion des cas de patients;
+ Avec les gestionnaires, participer au processus de formation de nouvelles infirmieres gestionnaires de cas, y compris, mais sans s'y limiter, l'observation et la surveillance des appels;
+ Soutenir et collaborer avec le personnel d'autres programmes en vue de l'elaboration et de la mise en oeuvre de programmes de gestion des maladies, incluant l'etablissement des exigences cliniques, la redaction de textes, de manuels ou de depliants pour les patients, la determination des parametres du programme de conformite, des evaluations des besoins et des protocoles;
+ Fournir des commentaires au sujet des protocoles, bases de donnees, processus et relations entre departements actuels
+ Etre disponible sur appel en dehors des heures regulieres et le week-end (24/7) pour des consultations telephoniques periodiques et des courriels en fonction des besoins du programme;
+ Se charger de signaler les effets indesirables aux unites/departements qui lui sont confiees;
+ D'autres fonctions et taches peuvent etre confiees a l'infirmiere gestionnaire de cas de temps a autre, selon les besoins;
+ Peut etre appele a travailler sur appel ou de garde.

PRIMARY DUTIES AND

RESPONSIBILITIES:

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+ Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;
+ Assist patients and caregivers in conducting assessments related to Patient Support services;
+ Act as a liaison between patients, families and health care providers related to medication access.
+ Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
+ Offer continuous support on disease states or product-related questions to ensure patient adherence;
+ Refer the patient to their healthcare providers for clinical questions beyond program materials;
+ Document patient information and interactions within the electronic patient record;
+ Conduct ongoing file review and updates to reflect patient journey;
+ Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
+ Collaborate with the reimbursement specialist and the physician to secure funding for their patient's therapies and explore alternative funding options;
+ Ensure patient services are coordinated and tracked, according to KPI's, resulting in expedited access to therapy;
+ Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;
+ Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed ;
+ Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;
+ Maintain clear communication with the manager, team and the client regarding the management of patient cases;
+ Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;
+ Report Adverse Events / Severe Adverse Events following program procedures;
+ The Nurse Case Manager will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role

EXPERIENCE ET NIVEAU D'EDUCATION REQUIS :

+ Baccalaureat ou diplome d'infirmier(ere) autorise(e) (IA), diplome d'etudes superieures ou experience specifique de gestion d'un cabinet est preferable, avec cinq (5) annees d'experience en soins infirmiers;
+ Au moins deux (2) ans d'experience du contexte du remboursement par des tiers publics ou prives ou dans les ventes (non requis, mais un atout), la gestion des soins ou le soutien clinique dans l'industrie pharmaceutique, ou experience connexe;
+ Le(la) candidat(e) prefere(e) est un(e) infirmier(ere) avec une experience dans les soins de sante et la gestion de cas, dans un cabinet medical ou un hopital ou dans l'industrie de l'assurance ou de la biopharmaceutique;
+ Bilinguisme (francais et anglais) est requis
+ Experience en hematologie et/ou nephrologie constitue un atout.

EXPERIENCE AND EDUCATIONAL

REQUIREMENTS:

+ A Diploma in health care or a related field, with a preference for Bachelor's degree
+ Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
+ Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields;
+ Ideal candidates should be nurses with healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry;
+ Bilingualism (French and English) is required.
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What Cencora offers

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We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.


Full time
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Equal Employment Opportunity

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Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.


The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.


Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

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AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range

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$59,900 CAD - 92,180

Affiliated Companies:

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Affiliated Companies: Innomar Strategies