Job Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job DetailsPrincipales Fonctions et Responsabilitxc3xa9s:Fournir un soutien mxc3xa9dical aux patients et aux fournisseurs de soins de santxc3xa9, y compris, mais sans sy limiter, lxc3xa9ducation sur des maladies et traitements spxc3xa9cifiques et la gestion des maladies;Fournir un soutien txc3xa9lxc3xa9phonique (incluant les appels de maintenance et dappui xc3xa0 lobservance entrants et sortants) selon les besoins;Gestion de la base de donnxc3xa9es et vxc3xa9rification continue des dossiers et de linformation saisie;Administrer et adhxc3xa9rer xc3xa0 des protocoles de gestion des cas, incluant la surveillance clinique, la collecte de donnxc3xa9es, le suivi continu des patients, la conformitxc3xa9, le suivi de linterruption ou labandon de traitement, les rapports sur les effets indxc3xa9sirables et la liaison avec les fournisseurs de soins de santxc3xa9 primaires;Se prxc3xa9parer et assister xc3xa0 des sxc3xa9ances de formation spxc3xa9cialisxc3xa9e plus poussxc3xa9es sur des thxc3xa9rapies spxc3xa9cifiques, donnxc3xa9es par lxc3xa9quipe pharmaceutique;Travailler directement avec le spxc3xa9cialiste du remboursement et le mxc3xa9decin pour obtenir des fonds pour les traitements de leurs patients; aider xc3xa0 trouver dautres sources de financement au besoin;Assister aux rxc3xa9unions de ventes pharmaceutiques au besoin;Assister aux rxc3xa9unions de patients et aux confxc3xa9rences au besoin pour xc3xa9duquer les patients et les prestataires concernant les informations sur les maladies/les produits et les services de gestion de cas;Travailler avec les associations de patients et les groupes de dxc3xa9fense;xc3x89tablir et maintenir des partenariats avec lxc3xa9quipe pharmaceutique;Assurer la liaison avec les fournisseurs de soins de santxc3xa9, les pharmacies et les cliniques de perfusion et dautres organismes au besoin, afin de coordonner les perfusions, ladministration de mxc3xa9dicaments et rxc3xa9soudre les problxc3xa8mes qui surviennent;Entretenir des communications claires avec le gestionnaire, xc3xa0 lxc3xa9quipe et le client concernant la gestion des cas de patients;Avec les gestionnaires, participer au processus de formation de nouvelles infirmixc3xa8res gestionnaires de cas, y compris, mais sans sy limiter, lobservation et la surveillance des appels;Soutenir et collaborer avec le personnel dautres programmes en vue de lxc3xa9laboration et de la mise en xc5x93uvre de programmes de gestion des maladies, incluant lxc3xa9tablissement des exigences cliniques, la rxc3xa9daction de textes, de manuels ou de dxc3xa9pliants pour les patients, la dxc3xa9termination des paramxc3xa8tres du programme de conformitxc3xa9, des xc3xa9valuations des besoins et des protocoles;Fournir des commentaires au sujet des protocoles, bases de donnxc3xa9es, processus et relations entre dxc3xa9partements actuelsxc3x8atre disponible sur appel en dehors des heures rxc3xa9gulixc3xa8res et le week-end (24/7) pour des consultations txc3xa9lxc3xa9phoniques pxc3xa9riodiques et des courriels en fonction des besoins du programme;Se charger de signaler les effets indxc3xa9sirables aux unitxc3xa9s/dxc3xa9partements qui lui sont confixc3xa9es;Dautres fonctions et txc3xa2ches peuvent xc3xaatre confixc3xa9es xc3xa0 linfirmixc3xa8re gestionnaire de cas de temps xc3xa0 autre, selon les besoins;Peut xc3xaatre appelxc3xa9 xc3xa0 travailler sur appel ou de garde.Primary Duties and Responsibilities:Provide support to patients and health care providers, including but not limited to information on the Patient Support services, specific diseases and therapies based on manufacturer provided materials and product monograph;Work with patients and families to complete a needs assesment related to medication access;Acts as a liaison between patients, families, health care providers and payers related to medication access.Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materialsProvide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient.Refer the patient to contact their healthcare provider should the patient have clinical questions, assessments and situations that fall outside program provided materials or manufacturer product monograph;Database management and ongoing auditing of files and information captured;Administer and adhere to case-management protocols, including data collection, on-going patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;Work directly with the reimbursement specialist and the physician to secure funding for their patients therapies; assist with alternative funding searches when needed;Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team, as required;Attend pharmaceutical meetings as required;Attend patient meetings, conferences as needed to educate patients and providers on Patient Support Program services;Work with patient associations and advocacy groups, as required;Establish and maintain partnerships with pharmaceutical team;Liaise with health care providers, pharmacies and infusion clinics, and other agencies as required, to coordinate infusions, drug delivery and resolve issues as they arise;Clear communication to the manager, team and the client regarding the management of patient cases;With the managers, participate in the training process of new Drug Access Navigator, including but not limited to shadowing & call monitoring.Provide feedback regarding current protocols, databases, processes, inter-departmental relationshipsReport Adverse Events / Severe Adverse Events following program Standard Operating Procedures;The Drug Access Navigator will also be assigned other duties and tasks as required from time to time. May be required to be on standby/ on call as part of this role.Expxc3xa9rience et Niveau dxc3xa9ducation Requis:

• Baccalaurxc3xa9at ou diplxc3xb4me dinfirmier(xc3xa8re) autorisxc3xa9(e) (IA), diplxc3xb4me dxc3xa9tudes supxc3xa9rieures ou expxc3xa9rience spxc3xa9cifique de gestion dun cabinet est prxc3xa9fxc3xa9rable, avec cinq (5) annxc3xa9es dexpxc3xa9rience en soins infirmiers;
• Au moins deux (2) ans dexpxc3xa9rience du contexte du remboursement par des tiers publics ou privxc3xa9s ou dans les ventes (non requis, mais un atout), la gestion des soins ou le soutien clinique dans lindustrie pharmaceutique, ou expxc3xa9rience connexe;
• Le(la) candidat(e) prxc3xa9fxc3xa9rxc3xa9(e) est un(e) infirmier(xc3xa8re) avec une expxc3xa9rience dans les soins de santxc3xa9 et la gestion de cas, dans un cabinet mxc3xa9dical ou un hxc3xb4pital ou dans lindustrie de lassurance ou de la biopharmaceutique;
• Bilinguisme (franxc3xa7ais et anglais) est prxc3xa9fxc3xa9rable;
• Expxc3xa9rience en hxc3xa9matologie et/ou nxc3xa9phrologie constitue un atout

Experience and Education Requirements:A Bachelors degree in health care or a related fieldRequires a minimum of three (3) years, and preference of greater than five (5) years, in the healthcare, pharmaceutical or insurance industry or related experience;The preferred candidate has healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry;Bilingualism (French and English) is required;What Cencora offersWe provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Full timeEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The companys continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returnedAccessibility PolicyCencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.Affiliated Companies: Affiliated Companies: Innomar Strategies

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