Job Description

Bayshore HealthCare is one of the countrys leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canadas Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses Association of Ontario. Bayshore Healthcare is also Canadas Best Employers Forbes 2023 list. Bayshore Specialty Rx is a division of Bayshore HealthCare.

The Bayshore Specialty Rx Field Nurse Case Manager will be a single point of contact for physicians. They will work in collaboration with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve customers and drives positive customer and patient experience in a fast-paced work environment.

DUTIES AND RESPONSIBILITIES

• Provide exemplary courteous professional service to all program stakeholders

• Proactively offers support and advocacy to patients and HCP

• Visits prescribers in their assigned area to assist with paperwork in office as required

• Review patient charts to gather all pertinent and appropriate information to complete necessary reimbursement forms in a concise, organized and professional manner

• Liaise and advocate with third party providers

• Provide ongoing support and assistance to ensure patient adherence

• Coordinate patient injection training as required

• Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) as required in order to provide optimal service to HCPS, Patients and clinics

• Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits

• Identify, report and document Adverse Events as per Pharmacovigilance requirements

• Participate in ongoing internal and/or external continuing education activities

• Adhere to Bayshore Policies and Procedures

• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.

• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.

• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel

• Complete other tasks as requested.

Qualifications

Registered Nurse or Registered Practical Nurse (RN/RPN) License

• Current registration/licensing with the provincial regulating body of residence

• Bilingual French/English considered an asset

• Experience in immunology considered an asset

• Familiarity with PIPEDA and how it applies in a confidential patient environment.

• Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset.

• Experience in identifying and reporting adverse events to health Canada and Medical Information

• Strong strategic thinking and problem-solving skills

• Ability to multi-task, prioritize and manage time effectively

• Strong problem-solving skills and the ability to think under pressure

• Excellent computer skills; Microsoft Suite of products (minimum intermediate level Excel, Word, Power Point)

WORK REQUIREMENTS

• Ability to travel and access to reliable vehicle
• Reliable, high-speed home internet

As Canadas largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Nurses to make being the difference a Career!

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Bayshore HealthCare