Job Description

ARE YOU READY to step up and take your technology expertise to the next level

There is never a typical day at Accenture, but that\xe2\x80\x99s why we love it here! This is an extraordinary chance to begin a rewarding career at Accenture Technology. Immersed in a digitally-compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.
Immerse yourself in a supportive ecosystem that values your individuality and encourages you to innovate, ideate and disrupt. We recognize that it\'s the diversity of our people that makes us stronger, smarter and more effective as a team.

We are: Accenture Cloud First - Infrastructure Engineering
Accenture is a leader in cloud transformations working with AWS, Azure, Google, and private clouds such as VMWare. The formation of Accenture Cloud First, with a $3 billion investment over three years, demonstrates our commitment to deliver greater value to our clients when they need it most. Our Cloud First multi-service group of more than 70,000 cloud professionals delivers a full stack of integrated cloud capabilities across data, edge, integrated infrastructure and applications, deep ecosystem skills, culture of change along with a deep industry expertise to shape, move, build and operate our clients\xe2\x80\x99 businesses in the cloud. To accelerate our clients\xe2\x80\x99 transformation leveraging cloud, we combine world-class learning and talent development expertise; deep experience in cloud change management; and cloud-ready operating models with a commitment to responsible business by design \xe2\x80\x94 with security, data privacy, responsible use of artificial intelligence, sustainability and ethics and compliance built into the fundamental changes Accenture helps companies achieve. Our services cover the full spectrum of client needs, from strategy to service management, device-to-cloud networks, workplace solutions, and more.
Today, more than ever, companies need to operate and compete at an unprecedented speed and scale as industries are reshaping beneath them. This means innovating faster, creating new revenue streams, deriving more insights from data \xe2\x80\x93 and from the edge \xe2\x80\x93 and interacting differently with their customers, partners, and employees. Choose Accenture and make delivering this kind of innovative work part of your extraordinary career. The work:
Accenture\xe2\x80\x99s Cloud First Infrastructure Engineering professionals partner with our clients to advise, create, and deploy end-to-end infrastructure transformation solutions, enabling business innovation. These solutions are the backbone of driving IT-enabled differentiation. IE professionals are grounded in New-IT with an expertise in one or more of our core practice areas: Digital Workplace, Network Technology, Service Management, Hybrid Cloud, Public Cloud, and traditional Data Center. Key Responsibilities:

• Work with clients, working through support issues on client/public facing applications in conjunction with 2nd and 3rd line support. (Training on the applications will be provided)
• Participate in the on-call schedule rotation for critical incidents (24/7 for one week every 4 weeks)
• Learn new technologies (and legacy applications)
• Ability to manage the technical response team during a major incident until the assigned Duty Manager becomes available
• Work in a team environment

• At least 2-4 years\xe2\x80\x99 experience working at a Technical Call Centre.
• Worked within a technical support Centre and able to work on call.
• At least 1 to 2 years of experience with a Ticketing system such as Service Now.
• At least 1-2 years of knowledge of the Microsoft Server, hosting technologies including with Cloud based solutions such as Microsoft Azure
• Must have eligibility for Secret Clearance (residing in Canada for at least 5 years)
• Must be fluent in French and English
• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company\'s activities to avoid this requirement.

• Cloud Certification

• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively in a problem-solving environment.
• Desire to work in an information systems environment.
• Demonstrated teamwork and collaboration in professional setting

• Competitive benefits, including a fair and balanced parental leave policy.
• Fantastic opportunities to develop your career across industries with local and global clients.
• Performance achievement and career mentorship: our performance management process focuses on your strengths, progress and career possibilities.
• Opportunities to get involved in corporate citizenship initiatives, from volunteering to charity work.