Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Schedule:

Regular schedule 8:30 am to 4:30 pm, however, all western employees must also be available for a schedule from 9:30 am to 5:30 pm.

As a Bilingual Client Service Administrator, you will have the opportunity to join an exciting team supporting our small business clients while interacting with Advisors, Account Executives and internal stakeholders.

The SunAdvantage team in Group Benefits Operations supports a block of business of approximately 20,000 clients. This team ensures they provide quality, timely and exceptional service by performing administrative tasks and calls.

This role is for you if you enjoy:

Always learning. Your leader will support you and help you develop within this role and beyond

Working in a fast-paced, evolving environment

Developing and maintain excellent Client relationships while understanding the importance of confidentiality

Engaging with Advisors, Clients, Account Executives and internal stakeholders on a regular basis

Putting yourself in the Clients position and proactively solving problems to increase satisfaction scores

Being organized and detailed oriented to ensure accurate contract data

This role is for you if you are successful at:

Being team oriented, collaborative and can build trust quickly

Getting things done and taking ownership for your work

Exceeding Client expectations

Solid ability to organize and prioritize activities to ensure key objectives are met

Strong communication, both written and verbal

You bring with you:

Bilingualism (French, English) required- interactions with English-speaking customers or partners

Experience in a customer service environment

Experience in a multitasking environment

Ability to work overtime based on Client needs

Knowledge of Group Insurance products

Why join Sun Life:

Pension, stock and savings programs to help build and enhance your future financial plan

Flexible Benefits from the day you join to meet yours and your family needs

The opportunity to move along a variety of career paths with amazing networking potential

Possibility to work from home

15 vacation days at start

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 41,700/41 700 - 68,000/68 000

Job Category: Customer Service / Operations

Posting End Date: 15/01/2023

Sun Life Financial