Job Description

Who we are: Oliver is a leading Canadian provider of training and evaluation services for licensed professionals. For over 30 years, Oliver has prepared thousands of individuals for entry into the banking, securities, insurance, and financial planning industries. Oliver has become a front and back office solution provider for corporations, regulators and national associations. Oliver is an innovator in its markets and has created sophisticated technical solutions to deliver training and exams.About the Job: We are currently hiring full-time Bilingual Client Service Representatives!Our Bilingual Client Service Representatives are passionate about delighting clients by making every interaction an unforgettable experience - whether that's through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every client's interaction.We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance and positivity will set you up for success!What do we give you?

• Gain valuable experience in processing and resolving client inquiries in a fast-paced environment using world-class technology.

• A fast, friendly, and challenging work environment

• Training and Support with your progression in mind: A comprehensive, paid training program with a defined career progression plan. We want you to succeed with Oliver!

• On-going learning and professional development

• Rewards and Recognition: Competitive salary and all paid Benefits!

• Work Life Balance: Our Client Care Center is open Mon-Fri 8:45 AM - 4:45 PM

• Plenty of internal growth and opportunities!

What will You do?

• Provide exceptional clients and technical support for our individual client-learners
• Work closely with others in a tight-knit support team

• Learn numerous admin routines and tasks with training and later perform them independently, seeking direction only on an exception basis

• Demonstrate discretion working with both individual retail clients and corporate clients

• Perform data entry of clients information

• Review student videos of proctored exams

• Provide administrative support to Sales staff, as required

• Perform QA testing, as needed

• Perform other duties as assigned

What do you need to SUCCEED?

• Post-secondary diploma or degree or equivalent experience in the related field

• Bilingual (English / French) -100% in both verbal and written forms.

• Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.

• Strong track record of clients-focused service and attention to detail

• Exceptional computer skills including Word, Excel and PowerPoint, Google Apps (G Suite)

• Strong knowledge of common operating systems

• Shows initiative, can adhere to company policies while demonstrating discretion

• Ability to work with minimal supervision

• Strong multi-tasker, ability to prioritize and execute tasks

• Solid organizational and time management skills

• Self-motivated

• Experience in a call center or clients service environments is a plus

Note: All applications, interviews, orientation and training will be done virtually. Oliver Solutions will also provide all hardware and equipment necessary.Benefits

• Dental care

• Extended health care

• Life insurance

• Vision care

• Work From Home

Schedule

• Monday to Friday

• Typical hours - 8:45 am to 4:45 pm (37.5 hours)

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working from the comfort and safety of your own home? Hit the Apply Now button and let's chat! Job Types: Full-time, PermanentSalary: $43,000.00-$46,000.00 per yearBenefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 2 years (preferred)

Language:

• French (required)