Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Schedule: Our core hours are Monday to Friday 8 AM \xe2\x80\x93 4 PM with rotating shifts ending at 6 PM

In this Bilingual Client Service Representative, Payout Annuity role, we want you to reach your full potential. You will have access to world class training resources and will work in a fast-paced, innovative environment made up of dynamic teams and leaders who encourage you to deliver the best!

What you will do :

Help our clients with questions about our products while also setting up and maintaining their policies

Analyze and find solutions to client problems in a friendly and proactive way

Prioritize various assigned tasks to ensure we meet our client and business expectations

You will have the opportunity to share ideas and make improvements on a dynamic team

Work closely with your teammates to achieve goals for the day

What we need:

Bilingualism (French, English) required- interactions with English-speaking customers or partners

Strong communication skills

Curiosity and critical thinking skills

Customer service and relationship skills

Ability to rank and handle a variety of activities daily

Experience in working in a fast-paced, multi-tasking team

Attention to detail

Ability to work within tight deadlines

Time management and organization skills

Working knowledge of computer software

Why Sun Life:

An environment of continuous learning and improvement

Flexibility to work remotely

Vacation: Starting at 15 days per year

A friendly, collaborative and inclusive culture

Flexible Benefits from the day you join to meet the needs of you and your family

Pension, stock and savings programs to help build and enhance your future financial security

This role offers a competitive salary that is based on the combination of experience level, skills and knowledge.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category: Customer Service / Operations

Posting End Date: 15/01/2023

Sun Life Financial