Job Description

We are looking for a Client Service Representative

As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!

The Client Service Centre operates from 8 am to 8pm Monday to Friday, EST, which means no late evenings and no weekends. We are closed on statutory holidays too!

We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.

If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you!

What you will do

• Responding to customer and advisor inquiries regarding insurance or investment products and services offered through London Life, Great-West Life and Canada Life
• Meeting established service targets and providing superior and accurate customer service
• Participating in our 8-10 week training program
• Maintaining a positive and professional approach with customers and advisors

What you will bring

• Excellent and professional customer service skills
• Strong communication and interpersonal skills
• A background in financial services, hospitality or contact centre experience is preferable
• Post secondary education in business or finance related field is considered an asset
• Eager to learn about investments or insurance
• Ability to multi-task efficiently and have a strong attention to detail
• Excellent Microsoft Office skills and an ability to learn multiple computer systems
• Ability to work a rotating shift schedule between the hours of 8 am to 8pm, EST, Monday to Friday
• Ability to work in a fast-paced and constantly changing work environment

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You\xe2\x80\x99re part of a diverse and inclusive workplace where your career and well-being are championed. You\xe2\x80\x99ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you\xe2\x80\x99ll deliver on our shared purpose to improve the well-being of Canadians. It\xe2\x80\x99s our driving force. Become part of a strong and successful company that\xe2\x80\x99s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we\xe2\x80\x99re one of Canada\xe2\x80\x99s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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Canada Life