Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. : As a Client Service Administrator, you will have the opportunity to join an exciting team supporting our small business clients while interacting with Advisors, Account Executives and internal stakeholders. The SunAdvantage team in Group Benefits Operations supports a block of business of approximately 20,000 clients. This team ensures they provide quality, timely and exceptional service by performing administrative tasks and calls. What Will You Do?

• Work in a fast-paced, evolving environment
• Develop and maintain excellent Client relationships while understanding the importance of confidentiality
• Engage with Advisors, Clients, Account Executives and internal stakeholders on a regular basis
• Put yourself in the Clients position and proactively solving problems to increase satisfaction scores
• Organize your work to ensure accurate contract data

What You Need To Succeed

• Bilingualism in English & French
• Team oriented, collaborative and can build trust quickly
• Ownership Mindset - taking ownership for your work
• Exceeding Client expectations
• Ability to organize and prioritize activities to ensure key objectives are met
• Strong communication, both written and verbal
• Experience in a customer service environment
• Experience in a multitasking environment
• Ability to work overtime based on Client needs
• Knowledge of Group Insurance products

What's In It For You?

• Great Place to Work® Certified in Canada and the US - 2022
• Great Place to Work® award for Best Workplaces for #HybridWork - 2022
• Named “Best Places to Work” by Glassdoor - 2021
• Canada Award for Excellence for Mental Health at Work - 2021
• Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer. #LI-Hybrid
• Competitive salary and bonus structure influenced by market range data
• Pension, stock and savings programs to help build and enhance your future financial security
• A friendly, collaborative, and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A common sense dress code, where you decide how you dress based on your day
• The opportunity to move along a variety of career paths with amazing networking potential

Bilingualism (French, English) required- interactions with English-speaking customers or partners The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 37,600/37 600 - 61,500/61 500 Job Category: Customer Service / Operations Posting End Date: 26/08/2022