Job Description

Merson Automotive is a family-owned and -operated full-service garage, and a leader in top-notch tire sales and service. Founded in 1970, Merson has been a respected cornerstone of the automotive community in Montreal for three generations.

The Merson family prides itself on a well-earned business reputation for quality automotive services, a dedicated team of skilled mechanics and experienced advisors, and professional integrity and unbeatable customer service that always goes the extra mile.

Duties and Responsibilities:

The Automotive Service Advisor/Tire Sales Specialist is part of an experienced, close-knit team who provide exceptional customer service at all levels. As a member of our team, the Automotive Service Advisor/Tire Sales Specialist is expected to:

Greet customers in person in a friendly, professional, and courteous manner. Consult knowledgeably with customers and provide detailed product information on tires. Place and manage sales orders for new tires, and book installation appointments. Answer telephone calls and book appointments for a variety of automotive services and repairs. Provide rates and information to clients with regards to various repair and maintenance services. Create work orders, estimates, and invoices using garage software programs. Liaise with the Garage Services Manager on a regular basis. Interact professionally and respectfully with colleagues at all times. Demonstrate an attitude of collaboration and support.

Qualifications required:

Must be currently living in/near Montreal and eligible to work in Canada.

Minimum of high school education; some post-secondary education would be ideal. Some automotive knowledge/experience in a garage environment is preferred. Minimum of three years work experience in face-to-face sales and customer relations. Interpersonal skills: positive, even-tempered approach in interactions with clients and colleagues. Professionalism, courtesy, and discretion with clientele and with regards to their personal and confidential information. Ability to develop and foster enduring relationships with customers. Strong communication skills--perfect fluency in both English and French, spoken and written. Experience using computerized client and product databases, and performing Internet searches. Ability to learn and to work in a frequently fast-paced, high-energy environment.

Benefits of joining the Merson team:

Group medical and dental insurance On-the-job training Employee discounts Friendly and energetic work environment Opportunity for professional development in a recession-proof industry

Compensation:

Competitive, based on experience. (Start date upon hire.)

--> We regret that we cannot respond to every applicant. Only the applications of prospective candidates whose resumes correspond to the elements outlined above will be considered. <--

Job Types: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Additional pay:

Bonus pay Overtime pay
Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Store discount VRSP
Schedule:

Monday to Friday Overtime Weekends as needed
Ability to commute/relocate:

Montreal, QC: reliably commute or plan to relocate before starting work (required)
Application question(s):

IF YOU HAVE NO PREVIOUS WORK EXPERIENCE IN THE AUTOMOTIVE SECTOR, PLEASE ANSWER THE FOLLOWING QUESTION: What other background, aptitudes, or interests do you have that lead you to believe that you would enjoy working in this industry and that you would be successful at on-the-job learning?
Experience:

Sales: 3 years (required) In-person customer service: 3 years (required)
Language:

English (required) French (required)
Work Location: In person