Job Description

Job Posting


Bilingual Case Manager/Bail Supervisor

Maternity Leave

TITLE:

Bilingual Case Manager- CCMS /Bail Supervisor

LOCATION(S)

: 401 Bell Street South Ottawa, ON

SALARY:

$52,840- $59,808 per annum based on work experience

TERM:

Full Time Permanent

HOURS:

37.5 hours per week

EMPLOYER:

John Howard Society of Ottawa

HOW TO APPLY:

Please submit your cover letter and resume through the John Howard Society of Ottawa's website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/

CLOSING DATE:

Friday July 18th, 2025 at 4pm

About the environment:

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support:

Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic, and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa:

The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

About the role:

You have the opportunity to work in two diverse supervision programs. As the Alternatives to Detention Community Case Manager, you will be responsible to provide supervisory and community referral services for individuals who are released from detention by the Canada Border Services Agency (CBSA). As a Bail Supervisor, you will be responsible for expediting bail and court proceedings, reducing failures to appear through supervision of clients and assisting clients to initiate steps to remedy issues and problems that may have contributed to the alleged misconduct. These two programs provide you with a unique opportunity to gain different skills and experiences.

As the successful candidate, you have....

Ability to speak in English and French Updated clear Criminal Reference Check required for working with the vulnerable population and the ability to pass the CBSA security clearance. Minimum 2 years' experience working with vulnerable clients or within a social service in a social service organization. Have a demonstrated ability to work as part of a cohesive team unit Ability to work and collaborate with various community partners Experience working with clients in a case management capacity Have experience working within a program model that is accountable to process as well as comprehensive quality assurance measures Be willing to work flexible hours when necessary Have excellent people skills to facilitate relationships with clients, colleagues, supervisors, program partners and community members

Responsibilities:

Clinical

Interview clients at the Ottawa Carleton Detention Centre as requested by the CBSA Provide verified, neutral and factual information to assist the CBSA and/or the Immigration and Refugee Board (IRB) in determining initial and ongoing suitability for program enrollment Provide ongoing information about enrolled program participants to assist the CBSA and/or the IRB in determining the ultimate outcome of the participant's journey through the immigration continuum. Develop a case plan for CBSA clients including referrals to community agencies to address identified areas of need and support Interview clients in the cellblock at court prior to court appearance in the Ontario Court of Justice Criminal Court for suitability for release on the Bail Verification and Supervision Program Ensure client stays focused on the task at hand to obtain required information. Maintain a caseload of approximately 25 bail supervision clients in addition to the CBSA clients Complete standardized assessments to evaluate the client's risk and need areas, and to develop implement an intervention plan to address those areas of need that are most strongly associated with criminal activity Establish with the client achievable, specific goals Maintain knowledge of and assist clients with referrals to appropriate community service agencies and educational/vocational programs Maintain client confidentiality

Report Writing/ Administrative:

Prepare report for the CBSA and for the criminal court in a timely manner outlining the supervision case plan as required Ensure client file notes are maintained on the client information management system (CAMS and Caseworks) Maintain client master files by affixing assessment and intervention plan, statistical forms, and any relevant internal information including all bail program forms Produce additional written reports and records as required Collect information for program evaluation and statistical purposes Ensure a comprehensive understanding of John Howard Society Personnel Manual and Policy and Procedures Manual Submit monthly client summary reports to CBSA Submit quarterly statistical reports Attend staff meetings as required

Collateral Communication/Program Representation:

Maintain consistent communication and develop positive relationships with the CBSA, court personnel, probation case managers and other professionals involved with the client Provide coverage at court as required Testify in court or at a IRB hearing as required As appropriate participate in meetings/obligations involving a client Establish partnerships with relevant community resources viable for promoting and sustaining gains made by the client Confirm clients are following through on court ordered conditions

Program Level Responsibilities:

Assist in maintaining a positive environment Be knowledgeable about evidenced-based research in community corrections Maintain professional development through participation in relevant training, and through the clinical supervision process Actively participate in program evaluation Perform other duties as may be occasionally requested. This may include training and community presentations

You'll also be prepared to

Exercise extreme flexibility to accommodate fluctuating and varied program needs

You're a fit with our organizational culture, if you mirror our values in the way you work:

You are committed to providing the highest quality of care for your clients, though responsive, innovative, and evidence informed approaches. Driven by curiosity, you adapt to achieve the best results for clients/communities you serve. Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all. As a leader, you lead in a way that helps employees live their strengths and reach their potential. Lead with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You're a fit with our organizational culture, if you believe:

In building meaningful connections across our programs, partners, and neighborhoods, fosters inclusion and empowerment. In a person-centred approach, recognizing the value, expertise, and capacity of each individual to make choices that lead to their best self. That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, health promotion and other supports. In reducing harm to individuals and communities through a non-judgmental approach that builds resiliency and accountability. In the capacity of individuals and communities to adapt, change, and grow while promoting the conditions to inspire positive transformation.
We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted.