Job Description

B2B Technical Writer (Remote / Work-from-Home) Gerent Job Summary:
Gerent is a top Salesforce consulting and implementation partner looking for a Full-Time B2B Technical Writer with a passion for Salesforce and/or CRM software technologies. This exciting role is performed remotely and/or from home and the successful candidate will be able to work in an progressive, high-growth organization supporting the world\xe2\x80\x99s #1 (and fastest-growing) CRM solution, Salesforce.
Candidates should have a strong and diverse portfolio that shows aptitude for writing compelling marketing content for a variety of digital media platforms and channels. The ideal candidate will be an experienced technical writer with extensive experience in gathering research, conducting interviews, and crafting creative copy. While technical knowledge and/or familiarity with Salesforce is a plus, we\xe2\x80\x99re open to any candidate who has an aptitude for technical writing and a knack for synthesizing new or complex subject matter.
Responsibilities:

• Write targeted, differentiated, B2B customer-focused content that is aligned with Gerent\xe2\x80\x99s marketing strategies and priorities
• Write (primarily digital) content that is directly or indirectly related to Salesforce solutions, Gerent\xe2\x80\x99s services, CRM software technologies, or industry trends
• Develop content inclusive of but not limited to web and microsites, email campaigns/newsletters, white papers, blog posts, educational articles, customer success stories/case studies, Project-Go-Live announcements and press releases, integrating charts, illustrations, and imagery where necessary
• Identify and execute new content writing opportunities and/or channels
• Produce high-quality content that is appropriate for both the communication medium and its intended audience
• Collaborate with internal and external partners to develop an in-depth understanding of Salesforce and Gerent\xe2\x80\x99s products, services, solutions, and processes in order to write engaging and technically accurate content
• Help maintain a content calendar that supports key marketing strategies and priorities; flexibly adjust priorities to meet evolving needs and timely requests
• Independently manage personal workload and track ongoing projects
• Support with other special writing requests as required
• Apply SEO / SEM best practices to all written web content
• Oversee and escalate any reputational or legal risk related to created/published content
• Analyze existing and potential content, identify re-use opportunities, and continuously improve content based on customer feedback and usage metrics
• Review and edit all content for grammatical and technical accuracy prior to final delivery / publishing

Attributes and Skills:

• Exceptional command of the English Language
• Excellent written communication skills; ability to write, clear, concise, compelling, grammatically, and technically correct copy
• Strong researching, interviewing, creative writing, and marketing copywriting skills
• Demonstrated interest in Salesforce and CRM software technologies
• Excellent time management and organizational skills - ability to work quickly and creatively in fast-paced, deadline-driven environment
• Excellent interpersonal skills - ability to work well with internal and external teams and partners
• Able to develop and maintain a clear and consistent brand voice
• Able to adapt different writing styles for various platforms and audiences
• Strong understanding of creating content that drives engagement and integrates SEO best practices
• Proactive self-starter and a team player

Education and Experience:

• Bachelor\xe2\x80\x99s degree in English, Journalism, Communications, Marketing or related field
• Minimum of 3-5 years of experience in a similar role, creating long-form content in tech space
• Salesforce and/or CRM software technology industry knowledge and experience is a definite asset
• Portfolio and sample works demonstrating content writing skills and experience, primarily in digital space
• Working knowledge of content management tools (e.g., Google Drive, Grammarly, etc.)
• Proficient in Google Drive; has experience working with Docs, Sheets, Slides, etc.S
• Knowledge of best practices surrounding digital content, including SEO/SEM

What we can offer you:

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  Competitive salary
  
  Full-time WFH
  
  FTO
  
  Paid major holidays
  
  Healthcare, dental, vision coverage
  401k

\xef\xbb\xbfDon\xe2\x80\x99t wait; start growing your career with Gerent today!

At Gerent, we recognize that our people are our strongest asset. Since our founding, we\xe2\x80\x99ve sought to harness the power of people and technology to fuel meaningful, positive connections between businesses and consumers. Our thriving community of creative thinkers and makers sets us apart by continually finding new ways to turn innovative technology solutions into remarkable customer experiences.
The quality of their collective work speaks for itself \xe2\x80\x94 today, Gerent stands as a Salesforce Summit Partner and, after 900+ implementations, holds a 5-Star Customer Satisfaction Score. Our services span the gamut from strategy to consulting, implementation, digital experience, innovation, and managed services.
Our ultimate goal is to become a trusted advisor in the Salesforce ecosystem. To that end, we\xe2\x80\x99ve gathered some of the best and brightest in tech to ensure that Gerent\xe2\x80\x99s collective strategic knowledge, business acumen, industry knowledge, and deep technical expertise set us apart from our competitors.
We\xe2\x80\x99ve built a solid foundation over the past 13 years. Now, we have a pivotal opportunity to expand exponentially over the next few years. We need talented professionals who can help us grow \xe2\x80\x94 and want to grow alongside us. Why work with Gerent?

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Relationships are our gold standard. We put our people first because we know the way we treat our employees is the way they\xe2\x80\x99ll treat our customers.

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Learning never stops. Our team has an unquenchable thirst for knowledge. We embrace curiosity and continuous learning, pushing ourselves to skill up and stay abreast of industry and technical innovations.

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Working to live. Work is just one facet of a person\xe2\x80\x99s life, and we intend to keep it that way. That\xe2\x80\x99s why our entire team works remotely \xe2\x80\x93 because we\xe2\x80\x99ve found that working from home means having more time to spend on our passions and with our families.

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Embracing our differences. Diversity is one of our greatest strengths. By including people from all walks of life, we can generate the best ideas and solutions.

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We see and seek the best in people. We assume the best of those we work with. We\xe2\x80\x99ve found that assuming positive intent from our clients and colleagues leads to a positive work environment where everyone thrives.

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Greater than the sum of our parts. We believe we\xe2\x80\x99re at our best when we work together. We\xe2\x80\x99ve created a culture in which team members come together and elevate one another to perform at a higher standard than they ever could alone.

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Constantly striving for excellence. When something is good, we want to make it great. It\xe2\x80\x99s in our company DNA to challenge the status quo and push the envelope. We\xe2\x80\x99re not afraid to ask hard questions that improve our work.

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Doing the right thing. We keep our moral compass close at hand. We strive to do the right thing in every situation, no matter how big or small.
We\xe2\x80\x99re always looking for talented professionals who can help make our company \xe2\x80\x94 and team \xe2\x80\x94 stronger and more capable. Apply today!
\xef\xbb\xbfGerent is an equal opportunity employer that celebrates diversity and provides an inclusive work environment. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. We try our best to accommodate any candidate taking part in the selection process upon request.