Job Description

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship to foreign applicants for this position.

About this opportunity

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. We are a geographically distributed writing team that takes pride in being the creators and guardians of usable product documentation. We apply a docs-as-code approach to our content creation, using XML and DITA for re-using and single-sourcing content. Git and GitLab are the tools we use for content reviews, version control, and documentation releases. We use Atlassian tools to coordinate our day-to-day tasks and to collaborate across the organization. We follow Agile practices in our documentation team with sprints, stand-ups, planning meetings, and retrospectives structuring our workdays and in the larger organization by participating in release planning, attending sprint demonstrations, and contributing to release retrospectives. As a technical writer in the OSS Analytics and Assurance documentation team, you will take an active role in the development of customer-facing product documentation. Our team identifies the documentation requirements, develops the content to meet those requirements, ensures that reviews are conducted, and delivers accurate documents on time. We collaborate with other product teams, including product management, software development, quality assurance, service delivery, and support to capture source information and feedback on our documentation.

What you will do

• Writing and updating documentation product documentation. Writing activities contribute to user guides, in-context help, release notes, deployment and operations guides, APIs, and SDKs.
• Collaborating with product team members to research, develop, and verify content.
• Communicating technical information clearly, concisely, and accurately to meet customer quality expectations.
• Coordinating and participating in technical and editorial documentation reviews and seeking feedback from customer advocates.
• Understanding and identifying innovations and improvements in technical communication.

You will bring

• Expert written and spoken English
• University degree or college diploma in Technical Writing
• Minimum of 5 years' experience in software documentation
• Organizational skills; efficiently managing your time and adapting to variable requirements
• Ability to work both independently and collaboratively
• Advanced technical writing skills, with a focus on writing for the target audience
• An attention to detail, a willingness to learn, and a desire to improve our presentation of technical information and streamline our ways of working
• Experience with DITA, content-reuse, single-sourcing, and docs-as-code strategies
• Familiarity with software development, telecommunications, and OSS domains
• Comfortable reading code
• Strong understanding of content development and collaboration tools, such as oXygen XML, Git, GitLab, Photoshop, Jira, Confluence

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.
COVID STATEMENT The health, safety and well-being of our employees is our priority. Successful applicants will be required to disclose their vaccination status prior to employment. Except for those positions designated as 100% remote, successful applicants who did not provide the required proof of vaccination will be required to test weekly and wear masks at all Ericsson and customer facilities. This includes employees with medical or religious exemptions with testing as an accommodation. Compliance with government and customer requirements regarding vaccination may preclude unvaccinated applicants from employment for a particular job.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.dallas@ericsson.com. or (866) 374-2272 (US) or (877) 338-9966 (Canada) for further assistance. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: Canada (CA) || Canada : Ontario : Ottawa