Job Description

Job Summary

We are seeking a dedicated and knowledgeable Service Writer to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers, ensuring a seamless experience from service initiation to completion. This role requires strong communication skills, a customer-focused mindset, and a solid understanding of automotive repair processes. The Service Writer will play a crucial role in upselling services and enhancing customer satisfaction while effectively managing service orders.

Responsibilities

Greet customers promptly and professionally, addressing their service needs and inquiries. Accurately document customer information and vehicle details in the service management system. Assess customer concerns and recommend appropriate services based on mechanical knowledge and automotive repair practices. Communicate effectively with technicians to relay customer requests and ensure clarity on service requirements. Provide detailed estimates for services, including parts and labor costs, while promoting additional services through upselling techniques. Manage the service schedule to optimize workflow and minimize customer wait times. Handle cash transactions accurately and maintain records of payments received. Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.

Qualifications

Proven experience in service department, preferably within an automotive dealership environment. Strong mechanical knowledge with the ability to understand automotive repair processes. Excellent communication skills with a focus on providing exceptional customer service. Ability to upsell services effectively while maintaining a positive rapport with customers. Experience with cash handling procedures is preferred. A detail-oriented approach with strong organizational skills to manage multiple tasks efficiently. A passion for the automotive industry and commitment to continuous learning about new technologies and services.
Join our team as a Service Writer where your expertise will contribute to delivering outstanding service experiences for our valued customers!

Job Types: Full-time, Permanent

Pay: $18.00-$25.00 per hour

Benefits:

Extended health care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed
Experience:

service advisor/writer: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person