Job Description

Join our amazing team at our amazing new location at 5901 Weaselhead Road, just West of the Grey Eagle Casino in SW Calgary. On the corner of Glenmore and Tsuut'ina Trail SW. Come check us out!

The successful candidate will be highly motivated, enthusiastic, will demonstrate exceptional customer service skills and a commitment to total customer satisfaction, loyalty and follow up.

High volume experience required.

• No cap on earning potential
• Bonuses for Customer Satisfaction
• Brand new dealership with all new equipment
• Free coffee
• Free parking on-site
• Friendly, family owned dealership
• Easy access to get to work

Responsibilities (but not limited to):

• Greet customers in a professional, friendly manner
• Verifies warranty coverage prior to the work being done and ensure appropriate approvals are obtained
• Recommend appropriate needed repairs and maintenance
• Monitors the progress of the work and keeps customers informed regarding the status of their vehicle
• Communicate if additional work is needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
• Secure agreement from customers before repairs; cost estimate; and approximate time when work will be completed
• Handle inquiries regarding work in process and return messages promptly
• Handle minor customer complaints and resolve customers concerns
• Liaison between the customer and service technician
• Liaise with service personnel for daily shop carry over
• Follow up contact to notify customers of work performed on their vehicles
• Detailed invoicing and billing of customer work orders
• Preparation and explanation of the work and charges to the customer, cashiering

Qualifications:

• Previous experience working in an automotive dealership as an advisor preferred
• High level of proficiency with ADP/CDK software preferred
• Must be able to interpret customers' descriptions of their vehicle problems and translate into clear instructions for the technicians
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions
• Able to respond quickly in a dynamic and changing environment
• Able to deal with people sensitively, tactfully, diplomatically, and professionally
• Requires clear written and oral communication and a focus on excellent customer service
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Excellent organizational skills and an ability to effectively prioritize tasks
• Able to work well under pressure
• Ability to work independently and be self-motivated
• Professional appearance and manners
• Strong work ethic and positive team attitude
• Must be computer literate with an ability to use a variety of programs and learn new ones easily
• Valid Class 5 Driver's License with a clean driver's abstract

We appreciate the interest of all applicants, however, due to the high volume of respondents, we will only be contacting candidates whose skills, experience and qualifications best meet the requirements of the position.

Job Type: Full-time

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount

Application question(s):

• Do you currently live in Calgary or surrounding area?

Work Location: In person