When it's time to reflect on the path you've travelled, you'll be glad you chose the right vehicle.
Interested? We are looking for you as:
Service Advisor
Porsche Centre North Toronto (PCNT)
Reports to PCNT Service Manager
Job Purpose
The Service Advisor acts as the interface between customers and the workshop and advises and supports customers throughout the entire service process.
Core Accountabilities
Acting as PCNT Brand Ambassador
Complying with PCNT Service standards
Documenting and maintaining customer data
Achieving personal objectives (i.e. repair work orders, CSI, sales)
Continuous personal development
Ensuring superior customer satisfaction
Decision-making responsibilities
Customer appointments
Allocating working time
Goodwill decisions within specific constraints
Final inspection
Basic qualifications and skills
Business and/or technical education at a university/college
Minimum 3 years as a service advisor working with luxury brands
Experience in dealing with luxury brand customers
Knowledge of Porsche vehicles an asset
Knowledge of the automotive trade
Good numeracy skills, and sound analyzing skills.
Valid Ontario G license
Personal Qualities
Energy, drive, focus, intellect and vision.
Self-motivated with a results driven approach
A team player
A level of personal mobility to meet career ambitions
A clear written and verbal communicator
High levels of self-discipline and organizational ability; with a focus on delivering promises
Willingness to challenge and to suggest alternative ways of doing things, and with a Continuous Improvement mindset and the ability to influence, negotiate and mediate effectively
Strong attention to detail, confidentiality, and professionalism
Excellent interpersonal and team building skills.
Ability to maintain high level of accuracy.
Time management skills.
Trustworthy, respectful and able to demonstrate strong work ethics.
Self-motivated and ability to work with minimum supervision
The above list of Core Accountabilities and Responsibilities is not exhaustive. The job holder is expected to carry out other duties as reasonably assigned from time to time, in line with their ability. The Company reserves the right to vary the role content, within reason, with consultation and agreement, in accordance with business requirements.
Porsche Centre North Toronto is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontario's with Disabilities Act (AODA). If you require an accommodation please advise us in advance of attending the interview.
Porsche is an equal opportunity employer, and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, provincial or local law.
Job Types: Full-time, Permanent
Schedule:
Day shift
Application question(s):
what does it mean to be a Porsche Brand Ambassador?
Education:
Bachelor's Degree (preferred)
Experience:
Customer Service: 3 years (preferred)
Luxury automotive Service Advisor: 3 years (preferred)
Licence/Certification:
Class G Driving Licence (preferred)
Work Location: In person
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