Automotive Service Advisor - Join Our Team in Sherwood Park at Park Mazda!
About Us:
We're a reputable family run automotive dealership/service center in Sherwood Park, Alberta committed to delivering exceptional customer experiences. Our success hinges on clear communication, technical accuracy, and a performance-driven mindset. If you're an experienced Service Advisor with a knack for building trust and maximizing revenue, we'd love to meet you!
Position Overview
As a Service Advisor, you'll act as the primary liaison between customers and technicians--ensuring smooth workflows, accurate estimates, and superior service quality
Key Responsibilities
Greet customers professionally--both in-person and on the phone--and gather accurate vehicle information.
Coordinate service appointments, manage scheduling, and monitor workflow to ensure timely job completions.
Consult with customers and technicians to develop accurate cost/time estimates and explain services in clear, relatable terms
Proactively communicate updates, additional repairs, and any delays to customers
Upsell services and parts using your technical insights to enhance safety and performance
Process payments, track repair orders, and maintain detailed documentation in our service management system
Collaborate with parts, technicians, and warranty to streamline communication and efficiency
Handle customer feedback professionally and strive for long-term satisfaction
What We're Looking For
Minimum 1 year Service Advisor experience
, preferably in a dealership or high-volume service center
Strong foundation in automotive systems and diagnostics
Exceptional communication skills--both technical and client-facing--along with proven upselling ability.
Excellent organizational skills, attentiveness to detail, and ability to thrive under pressure
Proficiency in service software (e.g., SDS, dealership systems).
Availability--able to work weekdays, 40 hours/week with 1 hour lunch and every 3rd Saturday 9am-1pm as needed
We strongly value collaboration and are seeking someone who can contribute to our positive team environment
Why Work with Us
Competitive compensation
: base salary + performance-based commission or bonuses.
Comprehensive benefits package
: health, dental, vision, life insurance.
Positive work environment
: collaborative, fast-paced, and customer-focused.
Process
: Work alongside your Assistant Manager who is directly involved in increasing hours, high CEP scores, dispatching work through the shop and answering any questions you might have.
Support:
Tons of support from your ASM, service manager, shop foreman, porter and more!
Added Perks
We believe a great workplace is about more than just the work. That's why we make time to
recognise milestones, team wins, and just enjoy each other's company
.
Here's what you can look forward to:
Surprise company-sponsored lunches/treat day
Fun social events
- including seasonal parties, team outings, etc.
A supportive, close-knit team culture where
you're more than just a number
We work hard--and we make sure to enjoy the ride, too.
Expected Compensation
$60,000.00 - $96,000.00 plus
Ready to Accelerate Your Career? APPLY
Job Type: Full-time
Pay: $60,000.00-$96,000.00 per year
Additional pay:
Bonus pay
Commission pay
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Vision care
Schedule:
Day shift
Monday to Friday
Weekends as needed
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.