Job Description

Job Overview

We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and guidance throughout their experience. Your expertise in automotive repair and mechanical knowledge will be essential in assisting customers with their vehicle needs while promoting our services effectively.

Duties

Greet customers warmly and assess their automotive service needs. Provide accurate information regarding vehicle repairs, maintenance services, and pricing. Utilize your mechanical knowledge to explain technical issues in an understandable manner to customers. Handle cash transactions and manage customer accounts efficiently. Upsell additional services based on customer needs and vehicle condition. Collaborate with technicians to ensure timely service delivery and customer satisfaction. Maintain organized records of customer interactions, service recommendations, and follow-ups. Foster strong relationships with customers to encourage repeat business and referrals.

Experience

Previous experience in an automotive repair environment is preferred. Strong background in customer service. Mechanical knowledge or experience as a mechanic is highly advantageous. Proficiency in cash handling and managing financial transactions accurately. Excellent communication skills with the ability to explain complex information clearly to customers.
Join our team as an Automotive Service Advisor and contribute to providing top-notch service that keeps our customers' vehicles running smoothly!

Job Types: Full-time, Permanent

Benefits:

On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday
Experience:

Automotive Customer service: 1 year (preferred)
Work Location: In person