We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services, ensuring they receive exceptional service and support throughout their experience. Your expertise in automotive repair and strong customer service skills will be essential in guiding customers through their service needs and enhancing their overall satisfaction.
Responsibilities
Greet customers warmly and assess their automotive service needs.
Provide detailed explanations of services and repairs to customers, ensuring they understand the work being performed.
Manage service appointments and maintain an organized schedule for technicians.
Handle cash transactions accurately, including processing payments and providing receipts.
Upsell additional services or products based on customer needs and vehicle condition.
Collaborate with mechanics to ensure timely completion of services while maintaining high-quality standards.
Address customer inquiries and concerns promptly, providing solutions that enhance their experience.
Maintain a clean and professional work environment in the service area.
Experience
Previous experience in a dealership or automotive repair setting is preferred.
Strong mechanical knowledge to effectively communicate with both customers and technicians.
Proven track record in customer service, with the ability to build rapport with clients.
Sales experience, particularly in upselling automotive services or products, is a plus.
Proficiency in cash handling and managing financial transactions accurately.
Excellent communication skills, both verbal and written, to convey information clearly.
Ability to work in a fast-paced environment while maintaining attention to detail.
Join our team as an Automotive Service Advisor and contribute to delivering outstanding service that keeps our customers coming back!
Job Type: Full-time
Pay: $25.00-$35.00 per hour
Additional pay:
Overtime pay
Benefits:
Dental care
Extended health care
On-site parking
Store discount
Vision care
Schedule:
Monday to Friday
No weekends
Work Location: In person
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