Job Description

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Main Responsibilities and Tasks:

• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Respond to customer inquiries in a timely manner, over the phone and in person.
• Understanding customer needs and provide them with a complete solution.
• Manage customer concerns and problems promptly.
• Deal with challenging situations in a professional manner.
• Complete and reviews repair orders with customers.
• Estimate cost and time for service and repairs needs. Ensuring final invoice is the same as estimate and vehicle is delivered on time.
• Schedule services and repair appointments.
• Operate computerized work order systems.
• Assist in parts pickup & drop offs
• Keeping work areas clean and presentable
• Assist in Inventory & parts management

Requirements:

• Knowledge of the automotive service industry.
• Knowledge and understanding of mechanical components of automobiles.
• Ability to work effectively with auto parts ordering systems and computerized work order systems.
• Basic math, computer and keyboarding skills.
• Valid Drivers license with clean drivers abstract
• Great customer service

We offer:

Fun, friendly work environment

Full time employment with potential overtime

Comprehensive Blue Cross Health and Dental benefits after 3 months

Clean, new facility

Opportunity for growth in a successful, expanding organization

Competitive Wages

Job Type: Full-time

Pay: $18.00-$25.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Company events
• Dental care
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Leduc, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Automotive Service: 2 years (preferred)

Work Location: In person