Job Description

Service Advisor

WE ARE GROWING!!!! MacPhee Ford in Dartmouth, Nova Scotia has an opening for a Service Advisor to join our Ford Presidents Award winning team!

Reporting to the Service Manager, the Service Advisor has the responsibility of satisfying customers by ensuring the repair and service of their vehicle is performed in an expected time and at an expected cost.

Skills Required:

Ability to receive customers with courtesy and efficiency Knowledge of appropriate telephone techniques Ability to encourage vehicle service/maintenance and problem prevention with customers Knowledge of automotive systems and ability to explain systems and repairs to customers of varying levels of technical understanding Ability to properly document customer concerns on customer service work orders Knowledge of warranty and service/insurance policies Ability to readily work with numbers, mathematics, high-dollar amounts Ability to estimate time of service or repair job for purposes of efficient scheduling

Position Summary

The Service Advisor:

Is responsible for establishing rapport with customers. Documents vehicle problems by listening to customers describe them. Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the appointments/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.). Constantly communicates with Technicians to obtain information on needed vehicle repairs. Should be capable of working independently, managing his or her time and work flow.
Applicants must have 1 year Automotive Service experience.

Job Type:

Full-time

Required license or certification:

Valid Nova Scotia Driver's License

Job Type: Full-time

Pay: $40,000.00-$80,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care Paid time off RRSP match Vision care
Schedule:

8 hour shift
Work Location: In person