Job Description

Description :
About connectFirst Credit Union
As a credit union, we're different than a bank - and we like it that way.
At connectFirst, we spend our days helping our members achieve their financial aspirations through a community-focused approach to banking thats true to our co-operative principles. Youre our member, not a number. Were your neighbours and your partner. Over 80 years ago we started from humble beginnings. Through the years, weve grown to become one of Albertas leading financial institutions through a desire to connect the dots between your dreams, your goals, your community, and your financial wellness and we echo these desires through our new, consolidated connectFirst brand.
We believe that banking is about more than money - its a cornerstone of every vibrant community and that our members should expect us to positively impact the financial success and viability of the communities that we call home. We invest meaningfully in the potential and well-being of our employees, and what matters most to our members. We have honest conversations about real things, as real people. Our members are owners, they have a say in how we operate, they earn dividends on common shares and investment shares, and they have access to an extensive array of financial products and services.

• Our mission: Make money make a difference.
• Our vision: Do what's right for every member.
• Our values: Think big, act local, take charge, and make it easy.

Were committed to providing remarkable experiences to our members, our communities, and our employees, and were proud to be regarded as one of the best:

• Named among Canadas Most Admired Corporate Culturesxe2x84xa2 by Waterstone Human Capital
• Recipient of Canadas Best Managed Companies award for 21 consecutive years
• $12.3 billion book of business (Deposits=45%, Loans=43%, Wealth Management=10%, Syndicated Loans=2%)
• 750 employees
• $585 million in Member's equity

*The role of the Automotive Finance Coordinator is considered remote. The successful candidate will be expected to travel to one of the administrative offices in Calgary, Edmonton, or Red Deer if needed for necessary in person meetings or team collaboration. Residing in Alberta is necessary, as well as having a stable internet connection at all times.
Key Accountabilities:

• Coordinates the delivery of the member finance process to ensure all documents are in order; this includes confirming compliance with internal risk practice policies, procedures and legislative requirements.
• Answers all inquiries or forwards to the appropriate internal personnel.
• Administers and monitors loan documentation to identify any area of concern and refers to management.
• Interacts with various business managers, dealers, principals, insurance representatives, dealer associations and competitors.
• Remains current on organizational practices, policies, procedures and legislative requirements.
• Produces written and electronic correspondence.
• Updates and maintains policies and the procedure manual, as required.
• Acts as a resource to other staff within the department.

Experience and/or Educational Requirements:

• 3 - 4 years experience in a customer service or administration role.
• 1 - 2 years experience in retail lending/credit.
• Experience working within the automotive industry would be considered an asset, but not a requirement

Skills and Competencies:

• Good computer skills in Microsoft Office applications and aptitude to learn other programs.
• Good problem solving skills.
• Strong communication skills; both written and verbal.
• Strong organizational and multi-tasking skills.
• Strong aptitude for numbers, with fast and accurate data entry skills.
• Strong attention to detail.

Qualified applicants are invited to apply online.
We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.
For more information on Connect First Credit Union Careers, please visit