Job Description

Blaikie's Dodge is seeking a highly organized and customer-focused Automotive Appointment Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing and coordinating appointments for our automotive service department. The Appointment Coordinator will interact with customers, schedule appointments, and ensure a smooth flow of communication between customers and service technicians.

Responsibilities:

Appointment Scheduling:

• Manage and schedule appointments for automotive service and maintenance.
• Coordinate with customers to find suitable time slots for appointments.
• Utilize scheduling software to optimize service bay efficiency.
Customer Interaction:

• Interact with customers via phone, email, and in-person to understand their service needs.
• Provide excellent customer service by addressing inquiries, concerns, and providing relevant information.
Communication Liaison:

• Act as a liaison between customers and service technicians.
• Relay information about service recommendations, estimated completion times, and any additional repairs needed.
Documentation and Record-Keeping:

• Maintain accurate records of customer information, service history, and appointment details.
• Ensure all relevant documentation is completed and filed appropriately.
Follow-up:

• Conduct follow-up calls or emails to gather feedback on completed services.
• Address any post-service concerns and ensure customer satisfaction.
Service Advisement:

• Provide basic information on automotive services, maintenance, and pricing to customers.
• Advise customers on recommended services based on manufacturer guidelines and vehicle history.
Collaboration:

• Collaborate with service advisors, technicians, and other team members to optimize workflow and improve customer service processes.
Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Familiarity with automotive terminology and basic understanding of vehicle maintenance.
• Proficient in using scheduling software and computer applications.

Attributes:

• Customer-focused mindset.
• Ability to multitask and prioritize.
• Team player with strong collaboration skills.
• Problem-solving and decision-making capabilities.
• Adaptability to a fast-paced environment.

Working Conditions: This position primarily involves working in an office environment with regular interaction with customers. The candidate may also need to spend time on the service floor, coordinating with technicians and ensuring the smooth flow of appointments.


If you are passionate about customer service, have a keen interest in the automotive industry, and possess excellent organizational skills, we invite you to apply for the Automotive Appointment Coordinator position. Join our team and contribute to delivering exceptional service experiences to our valued customers.