Job Description

Assistant Service Manager

Dartmouth, Nova Scotia
Reference #SM-16719

With employees throughout Atlantic Canada, East Coast International Trucks, Inc (ECI) is the largest full service International\xc2\xae truck dealership in the Maritimes, with stores in Nova Scotia, Prince Edward Island, and New Brunswick. They believe in their people. They believe in training. They believe in a safe, healthy environment where you can enjoy what you do. At ECI, their people are their greatest asset. You\'ll become part of a diverse team that celebrates everyone\'s unique talents and empowers teams to do what\'s right for their customers, and to do it well.

On behalf of our client, we are currently recruiting for an experienced Assistant Service Manager to join their team of dedicated professionals in Dartmouth, Nova Scotia. The Assistant Service Manager will be responsible for helping manage all aspects of a fast-paced service department on a day-to-day basis and engaging with the service manager, foreman, service writers and shop technicians. The ability to deliver the highest level of customer service interactions, develop and maintain reports, and ensure standards are adhered to, is paramount.

Responsibilities:

• Managing the service team members to ensure objectives are met daily.
• Assisting in managing the service workflow.
• Delegating and directing service tasks.
• Handling customer concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting in coordinating the staffing schedule for the department.
• Preparing and reporting of time and attendance information.
• Adhering to Cummins, Navistar, and other Manufacture warranty procedures and becoming knowledgeable in all aspects of warranty so repair work orders are opened and updated correctly in accordance with company policy.
• Preparing work order estimates.
• Assisting in closing work orders to meet daily/weekly goals.
• Communicating effectively and professionally with customers, employees, and branch personnel in all depts.
• Meeting service department financial goals on a daily /weekly/monthly basis. Communicating service metrics, utilizing daily productivity/ efficiency reports, monitoring results, and implementing changes if required.

Qualifications:

• MS Excel, Office, Power point, Windows, Word.
• Excellent written and oral communication skills with a high degree to attention to detail.
• Team player with great awareness, time management and delegation skills.
• 5+ years of management or leadership experience with demonstrable skills and success in coaching, leading, and developing others.
• 5+ years of experience in the trucking/transportation industry or relative environments such as automotive or heavy equipment.
• Proven track record of achieving sales and performance targets.
• Must be self-motivated, driven, passionate, enthusiastic, and capable of critical thinking and problem solving within a fast-paced environment.
• Able to communicate effectively and professionally with customers, employees, and branch personnel in all depts.

Join ECI for:

• Competitive wages,
• Group Insurance Benefits,
• Online Doctors,
• Employee Family Assistance Programs,
• Annual Tool allowance,
• Coveralls, and Safety boots,
• Personal Days,
• Extensive factory training.

Who you will work with:
The ECI team is filled with interesting people who share the core values of:

• One Team;
• Own It;
• Honesty & Trust; and
• Customer-centric.

How ECI works together:
As a team, they are committed to the ECI culture of:

• Respect
• Celebrating success
• Supporting each other
• Honest/open communication
• Teamwork
• Trust
• Collaboration

To express interest in this opportunity please apply online directly by clicking \'Apply Now\' below.

If you have any questions, please contact Brittany Beale, Consultant at bbeale@kbrs.ca or Scott McGaw, Partner at smcgaw@kbrs.ca. If you require accommodation to participate in the recruitment process, please let us know.

Meridia Recruitment Solutions connects leading organizations with top talent by building strong relationships and creating ideal matches with candidates because we are only successful when you are. We appreciate your interest in this opportunity.

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