Job Description

Assistant Property Manager - Collingwood Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us Why FirstService Residential?

• We offer career advancement opportunities
• A comprehensive benefit plan
• Employee Assistance Program
• Work perks
• Discounted gym membership
• 4 1/2 day work week

Job Responsibilities
The Assistant Property Manager provides support services to the Property Manager in the overall running of the site office and exceptional customer service to owners, residents, trades and other guests to the building. Essential Duties & Responsibilities
 Prepare notices as needed
 Address resident inquiries with courtesy and professionalism
 Answer phone calls with courtesy, take messages or carry out functions if possible
 Communicate with tradesperson when requested by Property Manager, prepare call summary and include all details for Property Manager
 Obtain mail and distribute accordingly
 Obtain reports from Concierge Desk, highlight anything that requires the Property Manager's attention
 Obtain all completed forms for filing, stamped received (i.e. Owner Information Form, Form 5, Tenant Information Form) and send by fax or Email to Accounts Receivable
 Copy Agenda, Managers Report, building inspections and other documents as requested by Property Manager
 Prepare packages for Board Members
 Date stamp invoices and cheques when they are received
 Enter cheques in the income intake report
 Book party rooms and collect money as per policy
 Book elevators for deliveries and moves
 Answer owner's inquiries and requests
 Provide Status Certificates Request forms to owners
 Updating Building Information Sheets as needed
 Respond to emergency situations in timely manner
 Other duties as assigned Additional Duties & Responsibilities
 Practice and adhere to FirstService Residential Global Service Standards.
 Conduct business at all times with the highest standards of personal, professional and ethical conduct.
 Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
 May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
 Ensure all safety precautions are followed while performing the work.
 Follow all policies and Standard Operating Procedures as instructed by Management.
 Perform any range of special projects, tasks and other related duties as assigned. Education & Experience
Ontario Secondary School Diploma (or equivalent)
The ideal candidate will possess a minimum of 1 year of experience in Property Management industry Knowledge, Skills & Proficiencies
 Exceptional time management, organization skills and problem solving
 Excellent interpersonal, phone and Customer Service skills
 Ability to establish strong relationships with owners, vendors, coworkers etc.
 Proficient English speaking and writing skills
 Excellent computer skills
 Proactive problem and solutions recognition
 Excellent customer service skills
 Detailed oriented, organized and have strong time management skills Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. "INDHON"