Job Description

Job Type: Full Time
Function: Logistics/Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid
At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
ABOUT THE ROLE:
As the Assistant Manager, Outbound Transportation, you'll take ownership of the daily operations that keep our outbound transportation running smoothly. You'll ensure seamless business activities, clear communications, insightful analytics, and accurate reporting. Serving as the main point of contact for stores, carriers, and the FSC for our 3PL Canada Distribution Centers, you'll be at the heart of our customer service excellence.
You will play a key role in upholding carrier compliance and enhancing procedure controls, making a direct impact on our operational success. Additionally, you'll support the Logistics & Distribution management team by troubleshooting service challenges and driving effective recovery solutions-helping us deliver outstanding service, every day.
WHAT YOU'LL DO:

• Support day-to-day domestic outbound transportation, including working a flexible schedule to assist distribution centers across two time zones, with evening and weekend shifts during peak periods
• Handle daily transportation administrative tasks as needed
• Produce, analyze, and summarize daily, weekly, and monthly transportation performance and cost reports, as well as dashboards
• Create and maintain standard and exception store delivery schedules in the Logistics Portal, and communicate effectively with carriers and stores to ensure consistent service
• Set up and update new store schedules, supporting stores, carriers, and distribution centers with all pre- and post-opening merchandise orders
• Manage the Canada Distribution Customer Service Logistics Mailbox, delivering exceptional service to stores by assisting with delivery delays, OSD submissions, general delivery, and reverse logistics inquiries
• Maintain the carrier booking portal and reverse logistics processes for stores, ensuring accuracy and compliance
• Coordinate and manage outbound reverse transportation for vendor returns
• Organize scheduled, exception, and expedited freight, and track & trace shipments for timely deliveries
• Follow up on carrier service issues and execute recovery plans through proactive coordination and communication
• Monitor, maintain, and respond to distribution center dispositions, and communicate with the FSC team as needed for outbound transportation issues
• Process claims and submit to carriers and/or distribution centers for cost recovery
• Support finance and third-party audit teams by ensuring invoice audit accuracy, identifying inconsistencies, maintaining rate sheet references, providing backup booking details and documentation, and assisting with accounts payable follow-ups
• Assist with special projects in Logistics and Distribution as needed
• Support the development, implementation, and documentation of essential processes within your role

WHAT YOU'LL BRING:

• 2+ years of logistics or transportation experience
• Familiarity with domestic and international carrier rates and booking processes
• Strong organizational and time management skills to keep things running smoothly
• Excellent verbal and written communication skills; bilingualism in English and French is a plus
• Proficiency with MS Office, with advanced Excel skills preferred
• Demonstrated problem-solving and analytical skills, with a solid numerical aptitude
• Keen attention to detail to ensure accuracy in every task
• Retail Store Operations knowledge is an asset, but not required
• Ability to thrive in a fast-paced, ever-changing environment as a flexible team player
• Willingness to work varying hours and days based on business needs

#FSCHIRING
WHY YOU'LL LOVE WORKING HERE:

• You'll be part of a unique culture and family of passionate and inspiring individuals
• You'll work alongside the best talent in the industry - people you'll be proud to work with
• You'll have access to the global community of luxury group LVMH (Louis Vuitton Moet Hennessy) for endless career opportunities
• You'll have the opportunity to support causes through our Gift of Giving Program (matched donations through Benevity), donations of funds for volunteer time and offering and much more
• Benefits you can mix and match, depending on your needs
• Employee Assistance Program services for those times you need extra support
• Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being
• Holidays, time off, company-wide shutdown week in December, and flexibility to support work-life balance
• And of course, there's our incredible swag - free product gifts throughout the year and tons of discounts with our brand partners

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

Skills Required