Job Description

Benefits:

Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Wellness resources

JOB DESCRIPTION - Assistant General Manager

PRIMARY OBJECTIVE



The Assistant General Manager is a key leadership role in our organization.



The primary objective of this role is to grow the centre's member base. We do this by:



a. Enrolling members by helping facilitate and lead the Amazing Trial Experience and providing timely follow up with all trials who didn't close in centre.

b. Vetting trials scheduled for today and tomorrow.

c. Delivering an exceptional lobby experience for trials and members.

d. Bringing the "hype" in the lobby.

e. Responding in a timely manner to member service requests via phone, text and email.

f. You are the lead for all ancillary revenue streams including camps, parents night out and birthday parties.

a. You will ensure you have proper staffing coverage and staff training for these programs.



The outcome of these objectives is growing the membership base and ancillary revenues.







DUTIES AND EXPECTATIONS



Membership Sales



You will be scheduled for 10 hours per week of sales blocks. This will encompass activities such as following up with any trials that didn't convert in centre, vetting trials scheduled for today and tomorrow, and lead outreach (days 1, 3, 5 8 touches).



Lobby Experience



You will be scheduled for two evening prime time lobby shifts and one weekend lobby shift per week for a total of 15 hours per week. In these blocks you will be running the Amazing Trial experience, converting as many trials as possible into members with the goal of 50% + closing rate.



Member Service



You will be scheduled for 10 hours per week to assist with member services. In these blocks you will respond to all texts, emails and voicemails left by members, assisting them with their requests.



Coaching



You will coach 5-10 hours per week.



SCHEDULE



This is a full time schedule made up of 5 days per week, 8 hours per day. The work week must include either a Saturday or Sunday and can have two consecutive days off. Eg. Sunday through Thursday or Tuesday through Saturday.




PRE-REQUISITES AND DNA



The ideal Assistant General Manager should be:



1. Organized

2. Emotionally balanced

3. Competitive

4. Intentional

5. Lead from the front

6. High Standards

7. Professional

8. Performer

9. Mentor

10. Coachable

11. Great team mate

12. Great leader



This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.