Job Description

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.



We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

Reporting to the Manager, Group Operations, this position performs a wide variety of administrative support services, ranging from complex to routine, all of which contribute to the efficient and professional operation of the group team. It is expected that you have a genuine appreciation for and understanding of protocol, discretion, confidentiality and professionalism. You must demonstrate initiative and be able to accept and assume responsibility and have the ability to interpret and make decisions in accordance with prescribed company procedures and practices.


Provide administrative and project support for the Group Division Compile information, documentation and reconciliation of expense reports Assist to create presentation material for the team Monitor and respond to shared mailboxes Create and maintain various spreadsheets required for monthly tracking and reporting File, organize, archive digital (and physical) documentation in accordance to regulatory requirements Monitor and review internal system databases to ensure information remains current and accurate Support onboarding and offboarding processes for new hires Provide support to the team by arranging monthly meetings, creating and circulating agendas, attending meetings, recording and circulating meeting minutes and following up on outstanding items as needed Support Business Development Advisors in their efforts to grow and maintain Broker relationships by assisting with administrative responsibilities of Broker files Maintain up to date Group Insurance contracts in accordance with regulatory compliance Manage Broker requests and approvals for marketing materials ensuring timely deliveries Maintain workload within established guidelines and service standards Additional administrative and coordination duties as required to support the Group Division

What do you bring to the role?

College diploma in a related administrative field Underwriting experience an asset Knowledge of broker code management and broker hierarchy Some exposure to support functions in a contact centre would be an asset but not required Strong keyboarding and computer skills Advanced skills in MS Word, Excel, Power Point and SharePoint You're professional, friendly and courteous in all interactions, whether with customers, brokers or co-workers You perform well in a busy operation and remain calm under pressure You're self-directed You're a team player adaptable to a changing environment You have strong written and verbal communication skills You have excellent time management and organizational skills
Salary Range: $43,700 - $80,500

Interested in this role, but don't meet every requirement?

We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" -- they're essential to our success.

What's in it for you?

Hybrid work schedule for most roles Company share ownership program Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot -- you deserve it.

It's better here -- but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces(TM) in Canada for women, for youth, and for inclusion.


Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@definity.com .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).


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