DealTrack is transforming the way real estate professionals manage transactions. Our collaborative platform connects agents, lawyers, mortgage brokers, clients, and service providers to streamline deals from offer to close. We're on a mission to modernize real estate transactions and bring clarity, connection, and confidence to every step of the process.
About the Role
We're looking for a highly technical, customer-focused Application Support Specialist to join our growing team. The ideal candidate has hands-on experience as a Real Estate Deals Administrator and a passion for helping users succeed with software.
You'll be the frontline voice of DealTrack to our users--answering questions, troubleshooting issues, and helping brokerages, agents, and legal teams get the most out of our platform. You'll also work cross-functionally with Product and Engineering to advocate for users and help shape the future of our tools.
What You'll Do
Provide responsive, kind, and knowledgeable support to users via email, chat, video meet, and phone
Troubleshoot platform issues with a keen eye for technical details and user workflows
Maintain and update help center content, FAQs, and internal documentation
Assist with onboarding new brokerages and users, including data setup and platform walkthroughs
Escalate technical issues and feature requests to the product and engineering teams via Jira
Collaborate with the Product team to ensure a smooth user journey
Help improve internal support systems and processes to scale our growing user base
Monitor, log, and analyze support trends to identify pain points and opportunities
Contribute to user education initiatives such as webinars, training sessions, or video demos
What You Bring
3+ years experience as a Real Estate Deals Administrator
, Transaction Coordinator, or Brokerage Admin
(You've worked with lawyers, lenders, and agents--and understand deal timelines, compliance, and coordination.)
Strong
customer service and communication skills
--you're patient, friendly, and clear under pressure
Excellent
technical troubleshooting abilities
--you're comfortable learning software inside and out
Organized, detail-oriented, and capable of managing multiple tasks and timelines
Proficient with tools like
Zendesk, HubSpot, Google Workspace
, and project tracking software is a plus
Bonus points for experience with
Jira
, CRM platforms, or knowledge base tools
Comfortable working independently in a fast-paced, remote team environment
Passionate about improving processes and delivering a world-class user experience
Why You'll Love Working at DealTrack
Be part of a company that's reshaping real estate with modern tools and a real impact
Collaborate with a smart, supportive, and passionate team
Have your voice heard--we move fast and value feedback
Flexible work environment with room to grow with an fast-expanding company
Competitive salary and benefits package
How to Apply
Please send your resume through Indeed only. Bonus if you include a real-world story that shows your customer support skills in action!
Job Types: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
Application question(s):
How many years of experience do you have as a real estate deals administrator?
Work Location: Hybrid remote in Hamilton, ON L8G 1J9
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Job Detail
Job Id
JD2749702
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Hamilton, ON, CA, Canada
Education
Not mentioned
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Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.