Job Description

INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO) Requisition ID: 18865
Location: Mississauga, ON (Hybrid)
Status: Regular
Business Unit: Corporate Services

Why join us?

You\'ve got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.

We also know that ensuring Ontarians have access to affordable and reliable power doesn\'t happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You\'ll thrive in a collaborative, team-based environment that values your unique skills and experiences - and recognizes that when you do better, we become even better too.

Who we are

The Independent Electricity System Operator (IESO) works at the centre of the province\'s power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province\'s electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario\'s electricity needs - now and into the future.

The opportunity

Reporting to the Supervisor, Meter Data Management, the successful Analyst will be responsible for performing analyses and preparation of wholesale metering data for settlement of the IESO administered market, as well as various provincial electricity programs and policies, under the Market Rules. The Analyst will also assist in the development and maintenance of appropriate processes, systems, procedures and standards within the Meter Data Management department of the Settlement Division as related to maintaining the metering registry and the metering database.

What you\'ll do

• As part of a team, manage the meter data management processes related to maintaining the metering database and support the metering registry to produce settlement-ready delivery point data:

• Process metering data and execute the data validation, estimation and edit (VEE) process. Review and analyze exception reports from various meter data management systems. Determine and implement appropriate actions to resolve.
• Manage the meter trouble report (MTR) process. Issue MTRs to Meter Service Providers (MSPs) and liaise with MSPs to investigate and resolve issues to ensure compliance with the relevant Market Rules and specified timelines.
• Review and approve components of Emergency Instrument Transformer Restoration Plans at time of meter registration and the onset of the failure. Review and execute plans, when required, or develop revised plans with MSPs if no longer valid to replace the instrument transformer in the field and determine how to address any missing metering data.
• Manage Meter Registration activities by interfacing directly with MSPs in the field and facilitating testing of new meter installations and maintenance of existing meters.
• Monitor MSP performance measures to confirm compliance with market rules, policies and procedures. Identify non-compliances, investigate queries from MSPs, and make recommendations.
• Oversee and monitor meter data management and settlement calendar processes to ensure full completion. Initiate and escalate appropriate actions when required.
• Assist in the development and maintenance of appropriate processes, systems, procedures, policies and standards to support meter data management functions for the IESO-administered market.
• On an on-going basis assist in reviewing the effectiveness of existing meter data management processes and contribute to the development and implementation of effectiveness and efficiency improvements as necessary. Identify meter data system anomalies or issues, test and document changes for resolution and continuous improvement.
• Provide technical and analytical support and training to both internal and external customers as related to meter data management accountabilities. Investigate customer inquiries or complaints and provide support to groups such as Market Settlements, Customer Relations or Market Assessment and Compliance Division investigating such inquiries or complaints.
• Manage the Demand Response (DR) Program measurement data submissions and support the DR contributor management process. Schedule and perform DR audits on measurement data for validity.
• Provide support and data for various audits including Metering Installation, Records and Procedures, etc.
• Review notice of disagreements (NODs) and disputes, investigate and analyze measurement data. Provide explanations and support to Market Settlements for use in settlement decision making.
• Collect, monitor and maintain measurement data from various interconnections and ensure successful meter replacements at the interties. Interact with jurisdictional counterparts to resolve issues and reconcile measured/scheduled data to support the inadvertent settlement process.
• Contribute to the development and delivery of training packages relating to work methods, technology, techniques, and the policies, practices, and procedures relating to the established market rules.
• Perform other duties as required.

What you need to succeed

Education:

• Requires knowledge of electrical theory & principles, power systems & distribution, mathematics, concepts of electrical metering, data processing, and statistics. Ability to carry out analytical calculations in order to analyze and synthesize data related to the application and performance of metering installations, meter data management, and settlement activities.
• Requires the ability to read and interpret single line diagrams and voltage readings to understand the severity of the problem, conduct analyses, assess whether proposed methods for restoration are appropriate, and determine the best approach for reconciling data.
• Requires good written and oral communication skills in order to prepare effective reports, process description/user guides and system documentation, and to deal effectively with internal and external contacts involved in accomplishing work objectives.
• This knowledge is considered to be normally acquired either through the successful completion of 4 years University education, or by having the equivalent.

Experience:

• Requires some familiarity/exposure to system and market operations, applicable market rules, legislation and practices related to metering, meter data management and settlement activities.
• Requires familiarity and a good understanding of the electrical utility industry, meter data management and metering systems including applicable regulatory requirements, equipment characteristics, installation and field practices, maintenance practices and loss adjustment methodologies.
• Requires experience to become familiar with statistical and database software, data processing/manipulating, desktop software applications, various PC-based query and calculation tools and computer system interfaces.
• Requires experience in communicating with internal and external parties on technical matters and providing advice including good customer service skills.
• A period of a minimum of 4 to 6 years is considered necessary to gain this experience.

Competencies:

• Excellent analytical and communications skills.
• Strong interpersonal skills.
• Strong problem solving skills.
• Ability to work with minimal supervision and in a team environment
• Deadline oriented individual.
• Proven excellent customer service skills.
• A strong personal commitment to customer needs.
• A strong commitment to meeting corporate objectives and demonstrating values

What\'s in it for you

• A comprehensive total rewards program, including best-in-class benefits and a flexible workplace
• A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter
• Leaders who support your growth and success through regular feedback and coaching
• The opportunity to work with some of the brightest minds in the industry

Deadline: May 14, 2023

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment - one that values every team member\'s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know.

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview.

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers employees a Hybrid Work Model Program. The Model allows for remote working up to three days per week, based on business needs. When working in the office, you will be located in Mississauga, ON.

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