Job Description

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Come make your difference in communities across Canada, where authenticity, trust and making connections is valued ? as we shape the future of Canadian retail, together. Our unique position as one of the country?s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well?.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. What you?ll do:

• Provide an excellent level of customer service to all levels of business
• Maintain customer accounts as assigned
• Effectively troubleshoot and identify reasons for non-payment
• Communicate with customers to resolve on-account balances
• Process program managed claims from patient and pharmacy in accordance to patient information system.
• Maintain a strong understanding of workload and ensure timely collaboration on issues
• Post financial assistance payment in SAP and upload the data on the banking portal
• Facilitate the preparation, review, and upload of store receivables
• Maintain various reporting requirements
• Develop strong cross-functional partnerships and relationships to support key critical initiatives as needed
• Continuously recommend and implement operational improvement initiatives to increase effectiveness and productivity of the department
• Assist with ad-hoc and cross-functional projects and initiatives as required
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
• Commitment to promoting a workplace of inclusiveness and belonging

What you bring:

• A Post-Secondary education in Finance or related field is required; experience working in a fast-paced environment, particularly corporate and/or retail will be considered an asset
• Excellent interpersonal skills, ability to bring together and manage interactions with employees from across the organization
• Excellent problem-solving skills and ability to manage demanding situations with tact
• Excellent oral and written communications skills
• Ability to plan, organize and prioritize numerous tasks with conflicting deadlines
• Results Oriented ? able to consistently deliver on time and accurate results
• Flexible and adaptable to changes of responsibility reflective of the business requirements
• Proficiency in the Microsoft Office Suite of tools
• Familiar with SAP system is preferred
• Prior experience in the healthcare or pharmaceutical industry is preferred
• Bilingual (French & English) would be an asset

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars ? Environment, Sourcing and Community ? and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values ? Care, Ownership, Respect and Excellence ? guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits ? these are some of the many reasons why we are one of Canada?s Top Employers, Canada?s Best Diversity Employers, Canada?s Greenest Employers & Canada?s Top Employers for Young People. If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.