Job Description

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued \xe2\x80\x93 as we shape the future of Canadian retail, together. Our unique position as one of the country\'s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well\xc2\xae.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Reporting to the Accounts Receivable Manager, Supervisor the Bilingual Accounts Receivable Analyst Collection Clerk is required to maintain assigned patient account receivables. In this role, the analyst Collection Clerk will demonstrate a courteous and professional demeanor when dealing with customers, while remaining confident and assertive.

Principal Accountabilities

Manages a high volume of inbound and outbound phone calls for delinquent patient accounts

Contacts patient customer and establishes reasons for past due accounts, outlines payment options

Ensure timely issuance and mailing of billings

Processing of credit card payments

Application of collected payment to outstanding balances and investigate unapplied amounts and investigate any non-payment circumstances

Make accounting adjustment in system for patient account balance based on patient\xe2\x80\x99s insurance coverage

Responsible for resolving unpaid claim with patients, insurance companies, pharmacies, and Ministry.

Makes arrangements for payments to bring account current and follows up to ensure obligation is satisfied

Follows up on delinquent accounts through methods such as telephone calls, written reminders, or referral to collection agency when necessary

Maintains and updates collection files and responds to inquiries regarding accounts

Prepare account statement as per request

Complete fiscal period end task

Mail bi-weekly dunning notices to past due accounts

Issue payment commitment letters

Initiate credit hold procedure in accounting system

Processing of credit card payments.

Liaison with internal departments re: coverage and billing discrepancies

Coordinate customer credit changes with the credit department

Complete manual claim submissions to payers

Effectively troubleshoot and identify reasons for non-payment

Recommend accounts to be transferred to third party collectionsbad debt write-offs when necessary

Maintains patient account related documents on Finance shared drive files on all past due accounts, documenting details of methods utilized to secure payment

Create communication record and follow-up tasks in Patient Connect Portal

Meet defined periodic monthly performance objectives

Be responsible for French calls to Finance department, and assist with resolving issues with French speaking customers

Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

Continuously recommend and implement operational improvement initiatives to increase effectiveness and productivity of the department

Assist with ad-hoc and cross-functional projects and initiatives as required

Skills and Qualifications

College diploma or University degree in Accounting

Minimum 3-year work experience in Account Receivable or Collections

Bilingual (French and English) is mandatory

Must be computer literate with the ability to learn new programs quickly. Proficiency with MS WORD and MS EXCEL is mandatory

Must be able to work independently as well as within a team

Must have the ability to prioritize and schedule daily activities while working under tight time constraints

Excellent communication skills with the ability to deal both professionally and effectively with external customers

A customer focused attitude and the ability to listen to customer needs.

Ability to build a solid rapport with customers quickly in order to exercise good negotiation skills

Ability to deal effectively with a diverse range of people, using judgement, tact and sound decision making skills, sometimes in conflict situations.

Strong attention to detail

Demonstrated ability to handle stress effectively and thrive in a fast-paced environment

Commitment to excellence and the quality process

Prior experience in the healthcare or pharmaceutical industry is preferred

Experience with SAP system is preferred

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars \xe2\x80\x93 Environment, Sourcing and Community \xe2\x80\x93 and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values \xe2\x80\x93 Care, Ownership, Respect and Excellence \xe2\x80\x93 guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits \xe2\x80\x93 these are some of the many reasons why we are one of Canada\xe2\x80\x99s Top Employers, Canada\xe2\x80\x99s Best Diversity Employers, Canada\xe2\x80\x99s Greenest Employers & Canada\xe2\x80\x99s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Loblaw