Job Description

Bayshore HealthCare is one of the Canada\xe2\x80\x99s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada\xe2\x80\x99s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses\xe2\x80\x99 Association of Ontario. Bayshore Healthcare is also recognized as Canada\xe2\x80\x99s Best Employers in Forbes 2023 list.

POSITION SUMMARY
The Bilingual- Accounts Receivable Analyst, reporting to the National AR Manager, will manage a portfolio consisting of Private Care Clients, Insurance & For-Profit Business and Government assisted programs. The successful candidate\xe2\x80\x99s mandate will be to proactively manage collections within the assigned portfolio and effectively manage working relationships with internal and external customers with a focus on customer service. You will be required to investigate and reconcile customer accounts which would include itemizing the deductions, identifying/resolving billing discrepancies, and providing direction on payment application. This role will also be responsible for improving cash flow and minimizing the allowance for doubtful accounts.

DUTIES AND RESPONSIBILITIES

• Responsible for a timely, thorough review and analysis of the Aged Trial Balance and to manage the Accounts Receivable efforts for overdue accounts, as per established operating procedures.
• The ability to effectively and concurrently work numerous accounts (B2B & B2C \xe2\x80\x93 Consumer, For-Profit Business, Insurance, Government) with diverse and conflicting requirements.
• Update and maintain accurate customer files with all applicable correspondence and report status to management, as required.
• Communicate with clients, patients, families, insurance companies, national funders, and/or government agencies to resolve billing concerns and to obtain payment.
• Able to create customized solutions for problematic accounts to mitigate losses and to formulate collection strategies to ensure timely customer payments.
• Respond to customers and branch inquires related to account balance and billing concerns. Provide a statement of account and supporting documentation when required.
• Regular conference calls and on-going support is to be provided to the branch offices to provide visibility to their client accounts and to review status and assess risk.
• Review and resolution of unapplied and/or short payments.
• Liaise with Cash Application, Bayshore Branches and Billing Coordinators to resolve transactional issues such as client set-up issues, unapplied payments, etc.
• Audit Service Agreements to ensure policy compliance.
• Assess the results of Credit Bureau reports to determine credit risk.
• Timely identification and escalation of problematic accounts to the National AR Manager.
• Must be able to exercise good judgement in handling insurance, government and/or non-government accounts and understand insurance contractual obligations and arrangements.
• Make recommendations on process improvements.
• Answer the incoming AR Line as required and respond to customer requests with expert customer service.
• Participate in ongoing internal and/or external continuing education activities.
• Involvement in special projects, as assigned. Projects may include, but are not limited to, testing/implementation of system upgrades or enhancements.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company\'s Quality Management System
• Participates in proactive health & safety activities while performing all duties and is responsible to notify immediate supervisor of any health & safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel

JOB TYPE

• Permanent and Full Time
• Job Location is Hybrid (2 days a week from the office)

REPORTING RELATIONSHIPS
The Bilingual Accounts Receivable Analyst reports directly to the National AR Manager.
This position will also liaise with our clients, branch office employees, and various internal teams as required.

Qualifications

Education & Experience

• University Degree or equivalent (Preferably in Finance); completion of a collection course/program is preferred.
• Minimum of 5 years AR or Order to Cash experience required, and preference will be given to those with consumer collections experience.
• Proficient in French & English (MUST HAVE)
• Strong knowledge of MS Office (Word, Excel, and Outlook).
• Strong knowledge of provincial and federal laws governing the collection of debt.

Competencies & Skills

• Results-oriented and organized with a strong work ethic, focused on consistently producing accurate, high-quality work.
• Innovative, self-starter with the ability to work proactively and think independently.
• Thrive in a fast-paced, changing environment.
• Works well under pressure while maintaining a professional approach and communication.
• Exceptional interpersonal skills and the ability to work independently and as part of a team.
• Excellent communication skills (written and verbal) and the ability to confidently interact with internal and external customers.
• Fluency in French (both verbal and written) is not required but would be advantageous.
• Ability to build and maintain effective working relationships and demonstrate behavior that reflects ethics, professionalism, and respect.
• Initiates new ideas to increase overall team effectiveness; committed to self-development and sharing of best practices.
• Strong problem-solving and critical-thinking skills; able to identify issues and propose viable solutions.
• Strong attention to detail is critical.
• Must demonstrate exemplary customer service skills.
• Familiarity with PeopleSoft and Procura would be considered a definite asset.

Why Bayshore?

• Hybrid work schedule
• Competitive Salary and Bonus
• Positive work-life balance
• Dental/Vision/Medical benefits
• Excellent career progression opportunities
• Company matching RRSP
• Free parking on-site

Bayshore HealthCare