Job Description

:DXC Technology (NYSE : DXC) aide les entreprises mondiales \xc3\xa0 g\xc3\xa9rer leurs syst\xc3\xa8mes et op\xc3\xa9rations critiques tout en modernisant leurs infrastructures informatiques, en optimisant les architectures de donn\xc3\xa9es et en garantissant la s\xc3\xa9curit\xc3\xa9 et l\xe2\x80\x99\xc3\xa9volutivit\xc3\xa9 dans les nuages publics, priv\xc3\xa9s et hybrides. Les plus grandes entreprises du monde et les organisations du secteur public font confiance \xc3\xa0 DXC pour d\xc3\xa9ployer des services \xc3\xa0 travers l\xe2\x80\x99Enterprise Technology Stack afin d\xe2\x80\x99atteindre de nouveaux niveaux de performance, de comp\xc3\xa9titivit\xc3\xa9 et d\xe2\x80\x99exp\xc3\xa9rience client. Apprenez-en davantage sur la mani\xc3\xa8re dont nous assurons l\xe2\x80\x99excellence pour nos clients et nos coll\xc3\xa8gues sur DXC.com.Chez DXC, nous utilisons la puissance de la technologie pour fournir des services informatiques essentiels dont nos clients ont besoin pour moderniser leurs op\xc3\xa9rations et stimuler l\xe2\x80\x99innovation dans l\xe2\x80\x99ensemble de leur parc informatique. Nous fournissons des services \xc3\xa0 travers la pile technologique d\xe2\x80\x99entreprise pour l\xe2\x80\x99externalisation des processus m\xc3\xa9tier, l\xe2\x80\x99analyse et l\xe2\x80\x99ing\xc3\xa9nierie, les applications, la s\xc3\xa9curit\xc3\xa9, le cloud, l\xe2\x80\x99externalisation informatique et le lieu de travail moderne.Nos services DXC Modern Workplace permettent aux employ\xc3\xa9s des clients de trouver, de comprendre et d\xe2\x80\x99interagir facilement avec le service informatique et leurs coll\xc3\xa8gues \xc3\xa0 tout moment, n\xe2\x80\x99importe o\xc3\xb9 et sur n\xe2\x80\x99importe quel appareil. Nous offrons une exp\xc3\xa9rience personnalis\xc3\xa9e qui permet aux employ\xc3\xa9s de travailler de mani\xc3\xa8re transparente et s\xc3\xa9curis\xc3\xa9e.En tant que support client, vous r\xc3\xa9pondrez aux demandes et demandes de base et multiples des clients. Les t\xc3\xa9l\xc3\xa9phones du service d\xe2\x80\x99assistance et diverses m\xc3\xa9thodes de demandes de renseignements (courriel, SST, Web, clavardage, etc.) garantissent que les besoins des clients sont satisfaits.Ce que vous ferez :

• R\xc3\xa9pondre au t\xc3\xa9l\xc3\xa9phone et r\xc3\xa9pondre aux questions de base des clients et/ou transmettre l\xe2\x80\x99appel au personnel appropri\xc3\xa9.
• Enregistrer l\xe2\x80\x99appel sur l\xe2\x80\x99historique du compte avec les r\xc3\xa9sultats de l\xe2\x80\x99enqu\xc3\xaate ; initier la confirmation requise sans supervision directe. Recherche les demandes des clients et r\xc3\xa9pond aux parties appropri\xc3\xa9es en temps opportun.
• Traitez les demandes des clients en envoyant des t\xc3\xa9l\xc3\xa9copies, en renvoyant des messages t\xc3\xa9l\xc3\xa9phoniques, en envoyant des documents postaux ou en utilisant d\xe2\x80\x99autres communications connexes.
• Traitez les appels de mani\xc3\xa8re \xc3\xa0 garantir que les accords de niveau de service (SLA) sont respect\xc3\xa9s ou d\xc3\xa9pass\xc3\xa9s. Enregistre les appels, traite les demandes et met \xc3\xa0 jour l\xe2\x80\x99historique du compte avec les r\xc3\xa9sultats de l\xe2\x80\x99enqu\xc3\xaate pour inclure la documentation appropri\xc3\xa9e.
• Traiter et distribuer le courrier entrant et sortant pour plusieurs clients conform\xc3\xa9ment aux accords de niveau de service \xc3\xa9tablis.
• Effectuer la saisie des donn\xc3\xa9es et faire correspondre les documents aux comptes appropri\xc3\xa9s pour assurer des informations \xc3\xa0 jour et exactes.
• Interface avec les membres de l\xe2\x80\x99\xc3\xa9quipe, la direction et les clients en r\xc3\xa9f\xc3\xa9rence aux probl\xc3\xa8mes de service client.
• Examiner les rapports des clients sur une base hebdomadaire pour assurer l\xe2\x80\x99int\xc3\xa9grit\xc3\xa9 des donn\xc3\xa9es; pr\xc3\xa9parer et soumettre le rapport \xc3\xa0 la direction.
• Examiner et recommander des modifications aux proc\xc3\xa9dures et au flux de travail au besoin pour assurer un traitement efficient et efficace des transactions.

Qui \xc3\xaates-vous :

• Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes secondaires ou G.E.D.
• 2 ans ou plus d\xe2\x80\x99exp\xc3\xa9rience en service \xc3\xa0 la client\xc3\xa8le ou autre exp\xc3\xa9rience t\xc3\xa9l\xc3\xa9phonique
• Exp\xc3\xa9rience de travail avec les fonctions organisationnelles et le personnel
• Exp\xc3\xa9rience de travail avec des t\xc3\xa9l\xc3\xa9copieurs, des logiciels informatiques et des technologies t\xc3\xa9l\xc3\xa9phoniques
• Exp\xc3\xa9rience de travail et comp\xc3\xa9tence dans l\xe2\x80\x99utilisation de logiciels de support technique

Environnement de travail

• Remote
• Quart de soir, de 3 h 30 \xc3\xa0 12 h

Rejoindre DXC vous met en contact avec des personnes brillantes qui embrassent le changement et saisissent les opportunit\xc3\xa9s de faire progresser leur carri\xc3\xa8re et d\xe2\x80\x99amplifier la r\xc3\xa9ussite des clients. Chez DXC, nous nous soutenons mutuellement et travaillons en \xc3\xa9quipe, \xc3\xa0 l\xe2\x80\x99\xc3\xa9chelle mondiale et locale. Nos r\xc3\xa9alisations d\xc3\xa9montrent comment nous offrons l\xe2\x80\x99excellence \xc3\xa0 nos clients et coll\xc3\xa8gues. Vous vous joindrez \xc3\xa0 une \xc3\xa9quipe qui travaille \xc3\xa0 cr\xc3\xa9er une culture d\xe2\x80\x99apprentissage, de diversit\xc3\xa9 et d\xe2\x80\x99inclusion et qui se consacre \xc3\xa0 une \xc3\xa9thique forte et \xc3\xa0 la citoyennet\xc3\xa9 d\xe2\x80\x99entreprise.DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world\xe2\x80\x99s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.Our DXC Modern Workplace services enables customers\' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.As Customer support, you will respond to basic, multiple customer inquiries and requests. Help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) ensure customer needs are met.What you will do:

• Answer telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
• Record call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
• Process customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
• Process calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Process and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Perform data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interface with team members, management, and customers in reference to customer service issues.
• Review client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Who you are:

• High school diploma or G.E.D.
• 2 or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Work Environment

• Remote
• Evening shift, 3:30 to 12am

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .

DXC Technology