Job Description

Qui est Volkswagen St-Bruno ?Fond\xc3\xa9 en 1985 et \xc3\xa9tabli au Qu\xc3\xa9bec depuis 2015, le Groupe Dilawri continue de s\'appuyer sur une histoire d\'excellence en tant que plus grand groupe automobile du Canada.Pourquoi travailler avec nous et ce que nous offrons ?- R\xc3\xa9mun\xc3\xa9ration hebdomadaire avec structure de bonification selon la performance;- \xc3\x89quipe stable, dynamique et d\xc3\xa9vou\xc3\xa9e;- Fonds de pension apr\xc3\xa8s 1 an;- Excellente assurance collective comprenant une assurance dentaire, m\xc3\xa9dicale, assurance-vie, assurance voyage et une assurance maladie compl\xc3\xa9mentaire.- Formation fournie et continue;- Des opportunit\xc3\xa9s d\'avancement de carri\xc3\xa8re et promotions internes;- Des rabais employ\xc3\xa9s int\xc3\xa9ressants;- Plusieurs activit\xc3\xa9s sociales au cours de l\'ann\xc3\xa9e (5@7, Party de No\xc3\xabl, D\xc3\xaener BBQ, etc.)Responsabilit\xc3\xa9s principales:- R\xc3\xa9pondre aux appels entrants;- Faire la prise de rendez-vous pour le d\xc3\xa9partement du service en communiquant avec les clients par t\xc3\xa9l\xc3\xa9phone, courriels et textos;- Recueillir l\'information du client, de ses pr\xc3\xa9occupations et recommander l\'entretien requis pour son v\xc3\xa9hicule;- Confirmer les rendez-vous;- Effectuer des appels sortants (campagne promotionnelle, rappel d\'entretien, etc.)Qualifications et comp\xc3\xa9tences requises :- Avoir un sens de l\'initiative, une capacit\xc3\xa9 d\'adaptation, de la minutie et savoir user de son jugement;- Communiquer de fa\xc3\xa7on professionnelle par t\xc3\xa9l\xc3\xa9phone et courriel;- Avoir de l\'entregent et un ton de voix confiant et dynamique;- \xc3\x8atre capable de travailler dans un environnement informatis\xc3\xa9 et en constante \xc3\xa9volution;- Identifier et traiter les priorit\xc3\xa9s afin d\'atteindre les objectifs;- Avoir une aisance \xc3\xa0 transiger avec une client\xc3\xa8le d\'affaires;- Avoir de la facilit\xc3\xa9 et de l\'int\xc3\xa9r\xc3\xaat \xc3\xa0 travailler en \xc3\xa9quipe.

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Who is Volkswagen St-Bruno?Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada\'s largest automotive group.Why work with us and what we offer?- Weekly salary with a bonus structure based on performance;- Stable, dynamic and dedicated team- Pension funds after 1 year;- Excellent group insurance including dental, medical, life, travel and extended health.- Ongoing training provided;- Opportunities for career advancement and internal promotion;- Attractive employee discounts;- Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner, etc.)Main responsibilities:- Answer incoming calls;- Scheduling appointments for the service department by communicating with customers via phone, email and text;- Gather customer information, concerns and recommend required maintenance for their vehicle;- Confirming appointments;- Make outbound calls (promotional campaigns, maintenance reminders, etc.)Required Qualifications and Skills:- Have a sense of initiative, adaptability, attention to detail and good judgment;- Communicate professionally by phone and email;- Interpersonal skills and a confident and dynamic tone of voice;- Ability to work in a fast-paced, computerized environment;- Identify and address priorities in order to achieve objectives;- Ability to identify and address priorities in order to achieve objectives; Ability to deal with a business clientele;- Ability and interest in working in a team environment.Apply with IndeedVOLKSWAGEN ST-BRUNODepartmentSERVICEEmployment TypeFull TimeApply with IndeedRefer a CandidateFirst NameLast NameEmailPhone NumberNotification MethodEmailText MessagesBoth

Dilawri Group of Companies