Job Description

How will you CONTRIBUTE and GROW?
The main object and purpose of this position is to support Sales and Customer Service teams by making it possible to provide credit services to customers, maintain good relationships with them and contribute to the financial health of Air Liquide Canada's organization, while promoting ALC's safety and quality objectives.
KEY RESPONSIBILITIES
1. Ensures collection of accounts: Maintains the outstanding accounts receivable within the customers agreed upon payment terms. Reviews delinquent accounts and speaks with customers by telephone/email to collect overdue amounts. Negotiates reimbursement methods and terms with customers. Coordinates with a third party to facilitate the collection efforts of the overdue account.
2. Evaluates credit approval: Processes applications for credit. Analyzes customer credit status. Evaluates and establishes customer credit limits. Ensures approval is received if required. Works closely with the Sales team in regards to severely delinquent accounts.
3. Follow up on customer records: Records information about financial status of customers and status of collection efforts. Makes daily entries into Customer accounts for checks and materials received. Each month, reconciles and follows-up accounts to determine and improve customers' performance. Confers and consults with the Sales team as required.
4. Quality / Safety: Makes sure that all customer payments are applied accurately, and on a timely basis. Promotes ALC safety objectives. Knows and respects procedures related to the group as indicated in the ALC Quality Manual. Ensures that proper corrective and preventive measures are in place for addressing customer issues or complaints.
5. Maintains relationships with customers: Develops a strategy to secure customers' loyalty.
Are you a MATCH?
REQUIRED EDUCATION & QUALIFICATIONS
Diploma: post-secondary diploma, college degree in administration or a related field of knowledge
Training: quality system (ISO), safety
Knowledge: basic accounting principles, bilingualism when required, computer systems, MS Office, Oracle, SAP, Google suite of tools
Experience: 2 years of experience in accounts receivable or administration
OTHER COMPETENCIES
1. Planning Skills: Defines objectives and the means to achieve them, determines all required resources, anticipates future situations and establishes work plans, efficiently allocates or makes use of available resources, acts according to plans and establishes priorities, uses efficient methods, systems and work tools.
2. Problem-Solving: Identifies problem situations within an appropriate time frame, develops several alternative solutions to problems, analyzes situations and highlights important issues, suggests adequate, valuable and feasible solutions.
3. Strong Interpersonal Skills: Gets to know others and forms relationships, maintains very good relationships with colleagues, respects the ideas and opinions of others.
4. Decision-making skills: Considers all factors before making a decision, makes quick decisions when necessary, accepts consequences and risks involved.
5. Customer Oriented and Service-Driven: Precisely answers customer requests, is attentive to customers, respects commitments towards customers, initiates new ideas in order to meet customer expectations.
6. Team Player: Shares knowledge and experience, cooperates and makes self available, listens, gathers information, takes into consideration the needs, ideas, opinions of others.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.