Job Description

Position Overview

The Department of Student Success in the Haskayne School of Business is currently seeking a Full-time Temporary Relief Advisor, Graduate Student Experience for approximately 12 months.

This position reports to Manager, Career & Life Design in the Haskayne School of Business, and is a member of the Haskayne Student Services team. Student Services is responsible for career development, graduate student services, student experience, and co-curricular experiential learning at HSB. Through initiatives inside and outside the classrooms, Student Services elevates student experience, transforms learning, and equips students with competencies and skills for career and lifelong development.

This position plays a critical role in creating, delivering, and measuring a well-rounded student experience. This position works closely with others in the Student Services team, as well as units across the School and the University.

Stressors include dealing with the demands of multiple projects initiation and implementation, sensitivity of multiple simultaneous deadlines as well as ensuring that communication with multiple stakeholders is always professional and productive regardless of external and internal pressures. This position requires discretionary decision-making as well to deal with interruptions. Impact of errors is high and may affect university reputation.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Student Experience & Advising:

• Create, plan, and execute students experience programs, such as new student orientations, skill and professional development programs, case competitions, and co-curricular and ex-curricular experiential learning programs. Mobilize and engage the student body to be part of the program delivery
• Advise and assist student leaders in University resource application, succession planning and recommend student-led engagement initiatives
• Research the field of non-academic student experience and recommend programs to the Manager
• Research and evaluate domestic and international case competition opportunities for students that the School could attend or host
• Participate in committee or work groups and provide recommendations to support student experience initiatives
• Collaborate with the rest of Student Services and the Recruitment & Admissions team to identify opportunities for continuous improvement and a seamless student experience
• Design, administer, and analyze student experience surveys. Establish survey structure, format and process according to best practices to ensure reliability and completeness of results and complies with rules and guidelines set by external agencies
• Collaborate with Haskayne\xc2\xb4s marketing team and provide support to organize focus groups and other research to report on student satisfaction, effectiveness of experiential programs and identifying gaps
• Maintain knowledge of regulations and best practices in experiential learning and disseminate throughout the team
• Document, maintain and monitor program policies and procedures relating to experiential programs
• Support and act as a back-up person to the Graduate Student Services Specialists, advise students on programs and services

Committee Administration:

• Schedule, assemble agenda, and record keeping of committee meetings
• Tracking of expenditures, assisting in expense claims, advising students and committee members on relevant committee business processes and procedures
• Maintain and update SEF and case competitions Desire2Learn page
• Produce stakeholder and financial reports

Student Communications and Other Duties:

• Primary contact and coordinator for student communication and information dissemination
• Create and maintain online student experience information, including website, D2L, and Orbis Outcome
• Implement and maintain a graduate student experience communication strategy

Qualifications / Requirements:

• A post-secondary degree, preferably in management or business, is required
• A minimum of 3 years related experience is required. Preference will be given to the candidates with experience in post-secondary institutions. A combination of education and experience will be considered
• Knowledge of executive and / or professional development programming is required
• Proven ability to effectively navigate a large organization and manage relationships with a diverse range of stakeholders, including students, faculty, internal and external partners is required
• Excellent planning and organizational skills including the ability to work independently, meet deadlines, coordinate multiple projects with changing/conflicting priorities, are required
• Effective decision making and problem solving ability required
• Professionalism and a strong work ethic, as well as the ability to operate effectively within a dynamic, customer-facing, team environment is required
• The ability to handle ambiguity and resolve emerging issues with initiative and a collaborative mindset is essential
• Excellent verbal and written communication skills required
• Strong attention to detail is required
• A solid working knowledge of the suite of Microsoft Office products and PeopleSoft is required
• Experience in data collection and analysis and financial management is required
• A thorough understanding and appreciation for graduate education and the university environment would be considered an asset

Application Deadline: June 13, 2023

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 2.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our . For more information visit .

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada\'s leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation\'s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada\'s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit .

The University of Calgary has launched an institution-wide in line with the foundational goals of , committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the ( ) and requests for accommodations can be sent to Human Resources ( ).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

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